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Subject:Re: Safety & Manuals From:Carma C Allen <ccallen -at- CCGATE -dot- DP -dot- BECKMAN -dot- COM> Date:Fri, 13 Jan 1995 10:54:13 -0800
--Boundary (ID oZ2dXbGMm7eM6pOfDyYo3g)
OK=C4I committed the cardinal sin for technical writers: I didn't com=
We don't err on the side of caution by repeating warnings and caution=
state the warning once at the beginning of the procedure. What we *do=
* try to=20
include are warnings about *all* hazards that could logically result =
incorrectly following the procedure.
I am suitably humbled by my failure to communicate effectively.
And so forth. The upshot is that we've got more warnings and cautions=
page than procedural steps. It's kinda like having instructions on ho=
drive from Point A to Point B, but every time there's a new line of=
instruction, you get "WARNING: Fasten your seat belt. Failure to comp=
result in injury or death." But of course, you buckled the seat belt =
I'm afraid that readability suffers, to a point where users will simp=
following the manual altogether. Does this make any sense?
rlippinc -at- bev -dot- etn -dot- com