Re: Can Online Documentation be Used to Increase the Usability

Subject: Re: Can Online Documentation be Used to Increase the Usability
From: Laurie Rubin <lmr -at- SYL -dot- NJ -dot- NEC -dot- COM>
Date: Thu, 19 Jan 1995 08:25:06 -0500

I think Bob means using online doc to help someone perform a hardware job that
is separate from the computer....correct, Bob?
The hardware I described was only in a computer, but I remember seeing online
textual procedures with embedded video being used for helping mechanics repair
parts of an engine. I know its done, I am not certain if it improves
usability....

Laurie

> Bob Lord writes:

> > I have this question for the list:
> >
> > Does anyone out there have any experience with an online implementation of
> > nuts-and-bolts HARDware documentation that was successful in the sense that
> it
> > improved usability or was more acceptable for the user?


> I might be missing the point, but it seems to me that including installation
> and configuration information online in the very hardware you're setting up
> is like including instructions on opening a safe within the locked safe. You
> can't use it until you're already there; and by that time, who needs it?


> Bill Amos
> Objective Systems Integrators
> Folsom, CA


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