Re: Can Online Documentation be Used to Increase the Usability

Subject: Re: Can Online Documentation be Used to Increase the Usability
From: Bill Amos <bpa1 -at- DEV1 -dot- OSI -dot- COM>
Date: Wed, 18 Jan 1995 16:32:44 +0800

Bob Lord writes:

> I have this question for the list:

> Does anyone out there have any experience with an online implementation of
> nuts-and-bolts HARDware documentation that was successful in the sense that it
> improved usability or was more acceptable for the user?


I might be missing the point, but it seems to me that including installation
and configuration information online in the very hardware you're setting up
is like including instructions on opening a safe within the locked safe. You
can't use it until you're already there; and by that time, who needs it?


Bill Amos
Objective Systems Integrators
Folsom, CA


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