Re: Tech Writing Problems

Subject: Re: Tech Writing Problems
From: "Susan W. Gallagher" <sgallagher -at- STARBASECORP -dot- COM>
Date: Tue, 28 Feb 1995 13:05:08 -0800

Problems? Us? Have Problems??? Well... Since you
mention it...

I agree with *all* the problems on Sue Heim's list. In
fact, it sounds like she works down the hall! But just
to add a thought or two...

What about the "it's just English so how hard could
it be" attitude? You know, just because I work in
English and they work in C++, I couldn't possibly
know anything about their work but they know
*everything* about mine (like how to organize a
chapter so that it makes sense).

And then there's a change in the artwork from the
marketing department -- without any input from me
or anyone else on the development team -- one week
before the product is supposed to ship! That leaves
me with a week to completely redo all screen and
book graphics *and* do the final edits and layout!

Have we mentioned the problems that occur when a
single writer is supporting 8 - 10 developers and
six products??? (You want it *when*???)

And how about the inline release of a software
product that results in the manual being obsolete
for 90% of the product life because you don't have
time and they don't have money to change it?

I just can't go on (swoon)...

Sue Gallagher
StarBase Corp, Irvine CA
sgallagher -at- starbasecorp -dot- com


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