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Just thought I would let everybody know what I did. I decided to go for the
first scenario (doing on-line and hardcopy documentation vs. only hardcopy).
Thanks everybody for your feedback!
Now one more question for you: what do you think is the best tool for creating,
and also, for viewing, on-line help. I realize that the best tool for
creating may not be the best tool for reading. I'm asking as I'm going to
be making some recommendations to my future boss. Right now, he likes
Adobe Acrobat, but I'm not sure if it's what we want to be using. Thanks!