Customer or User?

Subject: Customer or User?
From: Matt Ion <mion -at- DIRECT -dot- CA>
Date: Sun, 21 May 1995 06:30:51 EDT

On Fri, 19 May 1995 10:07:00 -0400 you wrote:

> Second, how can we distinguish between customers and users? A new TQM
> group here is trying to determine exactly who our documents are written
> for, and the definitions are important. Are we just playing with words
> or do you see a real difference?

A User is someone who uses your product. A Customer is someone who pays for
it. In most single-user sitautions, they're one and the same. In corporate
environments, the two may never meet.

Or am I overly-simplifying things?

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