Re: On-line help questions

Subject: Re: On-line help questions
From: Thomas Burgin <Thomas -dot- Burgin -at- MAILPORT -dot- DELTA-AIR -dot- COM>
Date: Wed, 24 May 1995 08:25:00 -0400

Message authorized by:
: pslvax!amanda -at- UCSD -dot- EDU_at_smtp at MAILPORT


Am in a similar situation, except that I use Windows on my current project
(Mac
at home). RoboHelp is probably what I'll go with here at Delta. It is more
expensive, but it certainly is as feature-rich as the others (maybe a bit
moreso), but also importantly, it seems to be in high demand on one's resume.


My other recommendation would be to subscribe to the WinHelp list. Here's
the
info:

All commands must be sent to the "LISTSERV address", LISTSERV -at- OSUVM1 -dot- BITNET
(or
LISTSERV -at- VM1 -dot- UCC -dot- OKSTATE -dot- EDU). It is very important to understand
the
difference between the two, but fortunately it is not complicated. The
LISTSERV
address is like a FAX number, and the list address is like a normal phone
line.
If you make your FAX call someone's regular phone number by mistake, it will
be
an unpleasant experience for him but you will probably be excused the
first
time. If you do it regularly, however, he will probably get upset and send
you
a nasty complaint. It is the same with mailing lists, with the difference
that
you are calling hundreds or thousands of people at the same time, so a lot
more
people get annoyed if you use the wrong number.

You may leave the list at any time by sending a "SIGNOFF TECHWR-L" command
to
LISTSERV -at- OSUVM1 -dot- BITNET (or LISTSERV -at- VM1 -dot- UCC -dot- OKSTATE -dot- EDU). You can also
tell
LISTSERV how you want it to confirm the receipt of messages you send to
the
list. If you do not trust the system, send a "SET TECHWR-L REPRO" command
and
LISTSERV will send you a copy of your own messages, so that you can see
that
the message was distributed and did not get damaged on the way. After a
while
you may find that this is getting annoying, especially if your mail
program
does not tell you that the message is from you when it informs you that
new
mail has arrived from TECHWR-L. If you send a "SET TECHWR-L ACK
NOREPRO"
command, LISTSERV will mail you a short acknowledgement instead, which
will
look different in your mailbox directory. With most mail programs you will
know
immediately that this is an acknowledgement you can read later. Finally,
you
can turn off acknowledgements completely with "SET TECHWR-L NOACK NOREPRO".

Following instructions from the list owner, your subscription options have
been
set to "REPRO" rather than the usual LISTSERV defaults. For more
information
about subscription options, send a "QUERY TECHWR-L" command
to
LISTSERV -at- OSUVM1 -dot- BITNET (or LISTSERV -at- VM1 -dot- UCC -dot- OKSTATE -dot- EDU).

Contributions sent to this list are automatically archived. You can get a
list
of the available archive files by sending an "INDEX TECHWR-L" command
to
LISTSERV -at- OSUVM1 -dot- BITNET (or LISTSERV -at- VM1 -dot- UCC -dot- OKSTATE -dot- EDU). You can then
order
these files with a "GET TECHWR-L LOGxxxx" command, or using LISTSERV's
database
search facilities. Send an "INFO DATABASE" command for more information on
the
latter.

Please note that it is presently possible for other people to determine
that
you are signed up to the list through the use of the "REVIEW" command,
which
returns the e-mail address and name of all the subscribers. If you do not
want
your name to be visible, just issue a "SET TECHWR-L CONCEAL" command.

More information on LISTSERV commands can be found in the LISTSERV
reference
card, which you can retrieve by sending an "INFO REFCARD" command
to
LISTSERV -at- OSUVM1 -dot- BITNET (or LISTSERV -at- VM1 -dot- UCC -dot- OKSTATE -dot- EDU).
______________________________ Reply Separator
_________________________________
Subject: On-line help questions
Author: TECHWR-L -at- VM1 -dot- ucc -dot- okstate -dot- edu_at_smtp at MAILPORT
Date: 5/23/95 3:36 PM


Comments: <Parser> W: Incorrect or incomplete address field found and
ignored.
Comments: To: TECHWR-L -at- vm1 -dot- ucc -dot- okstate -dot- edu

Glub...glub...glub...

I am officially over my head on this one.

Next month I'm going to be writing on-line help for an accounting program
for
Windows. I'm new both to on-line help and Windows. So I need oodles of
advice.

1. Does anyone have any software recommendations for Windows Help?
RoboHelp? Doc-to-Help? Forehelp? I'm working on a PowerMac 7100.

2. Does anyone know of any seminars/classes that would be helpful
for learning on-line help software and/or the basics of writing on-line help?


3. How about any books that will help me with the basics of writing
on-line help?

4. Are there any *Supreme* "Do's and Don't's" that I should be aware
of when writing on-line help?

Thanks oodles.

Amanda Taylor
Cast & Crew Production Software
pslvax!amanda -at- ucsd -dot- edu


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