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For information on the Help Desk Institute, call 1-800-248-5667. The help
desk where I work belongs. The manager there tells me . . . A site license
is $425, an individual license is $225. Licensing entitles you to discounts
on the seminars the intitute hosts, helpful information and discounts on
help desk software and equipment, and access to a network of help desks
across the country (don't know what that last means exactly). He estimates
membership at four to five thousand.
ellefenw -at- mailstn -dot- sarmc -dot- org