Lock, Freeze, Hang, Crash?

Subject: Lock, Freeze, Hang, Crash?
From: Michael Collier <mci -at- LUBRIZOL -dot- COM>
Date: Mon, 13 Nov 1995 13:33:04 GMT

I don't mean to start your day with such violent imagery, but I was
wondering if there are any generally accepted meanings for, and specific
problems associated with, the subject terms when applied to dysfunctional
PCs. (Lock, Freeze, Hang, Crash).

For example, in a situation where (1) a dialog box fails to disappear after
an option is selected, and (2) the pointing device can still be moved around
the screen but (3) none of the dialog commands are executed, causing the
user to (4) restart the computer for it to operate, which of the above terms
apply? Also, what would be a more technical term to describe this situation,
other than something profane?

Do one, any, or none of the subject terms apply to a situation the same as
above, excepting that the pointing device cannot be moved at all?

Any specific insights into the different conditions users attempt to
describe with each term, and their more technical non-profane equivalent, if
any, would be appreciated.

* Michael Collier Technical Search Consultants *
* Technical Writer - Training Specialist Cleveland, Ohio *
* *
* Work Location: The Lubrizol Corporation *
* Research 151B Tel.: (216) 943-1200 ext. 2120 *
* 29400 Lakeland Blvd. FAX: (216) 943-9022 *

* Wickliffe, OH 44092 *
* E-Mail: mci -at- lubrizol -dot- com *
* Research and Development Information Services -- End User Training *

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