Re: writing around design flaws

Subject: Re: writing around design flaws
From: David Blyth <dblyth -at- QUALCOMM -dot- COM>
Date: Thu, 16 Nov 1995 11:01:45 -0700

Tammy Hale asks...

>I'm interested in how people write around serious flaws for which there
>is no logical explanation.

I once very carefully documented a serious bug then made sure to place
that section of the material in an _obvious_ place inside the document.
I placed the workaround in the same location. In this case, I justified
my decision because the bug happened at the tool's core - and I was merely
loudly advertising the core behavior of the tool (It didn't work).

My idea here was to embark on a not-so-subtle campaign to get the bug
fixed. Alas, my fundamental obstacle was that no one used the tool in the
first place. Still, I must confess that yes, this did feel REAL GOOD!

David (The Man) Blyth
Technical Writer

The usual disclaimers apply - I don't speak for QUALCOMM, they don't speak
for me....

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