Re: Update: Providing Doc Source Material

Subject: Re: Update: Providing Doc Source Material
From: Tim O'Neill <budjit -at- DATAPLUSNET -dot- COM>
Date: Thu, 8 Feb 1996 15:23:56 -0600

Karen Gwynn/Datatel wrote:

> For those of you who responded to my orginial posting, or were interested in
> the topic, we have reached a resolution regarding the client's request for
> documentation source: we will not deliver the source files to that, or anyother
> client at this time. I belive the augments that were used were (1) we don't
> give away programming source, so why should we give away doc source and (2) we
> don't have the manpower or the systems in place to support this "option."

> We will, however, continue to make PostScript files available.

> Oh well, life in the fast lane goes on. Thanks again to everyone who responded.

> Karen
> --
> Karen Gwynn, Senior Documentation Specialist
> Datatel, Inc.
> 703/968-4556
> e-mail kwg -at- datatel -dot- com

Thanks for posting the outcome. This is a situation I have been involved in. A similar management decision was reached
against my personal feelings. Were you involved in the decision? I maintain that you give the customer what he wants, or
your competitors will.

|Tim O'Neill New Media Publishing Services|
|BudJit Graphics budjit -at- dataplusnet -dot- com|
|Howards Grove, Wisconsin USA |

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