Re: Which is first: online or paper?

Subject: Re: Which is first: online or paper?
From: Richard G Harris <rgh -at- WORLD -dot- STD -dot- COM>
Date: Mon, 4 Mar 1996 08:10:09 -0500

We did a survey about a year ago, and our user base (service engineers
with notebook computers) prefer electronic manuals. We don't write much
Windows help stuff; we generate standalone electronic service manuals. We
are also now doing a small quick reference paper manual and videotape at
product introduction (no small feat).

One company's perspective...

Dick Harris
Waters Corp.
rgh -at- world -dot- std -dot- com


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