Re: Maria Hunt/Tim Altom

Subject: Re: Maria Hunt/Tim Altom
From: sass nielsen <sassn -at- PROTOTYPEINC -dot- COM>
Date: Tue, 19 Mar 1996 08:12:23 -0800

------ =_NextPart_000_01BB156B.D1270560
Content-Type: text/plain; charset="us-ascii"
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Rebecca West once said "I am not sure, exactly, what a feminist is. I =
only know I am called one whenever I express sentiments that =
differentiate me from a doormat."

Sass Nielsen
sassn -at- prototypeinc -dot- com

----------
From: Automatic digest processor[SMTP:LISTSERV -at- listserv -dot- okstate -dot- edu]
Sent: Monday, March 18, 1996 10:00 PM
To: Recipients of TECHWR-L digests
Subject: TECHWR-L Digest - 17 Mar 1996 to 18 Mar 1996

There are 39 messages totalling 1362 lines in this issue.

Topics of the day:

1. Internet Usage By Tech Writers
2. Request Courteous Gran Poo Bah Signatures Please
3. Tim Alton
4. Online with IBM's BookManger
5. You can't please all the people. Formerly: FrameMaker Required
6. Type Was Made To Be Read
7. Humor
8. Icons: backtrack button
9. Evolving language or laziness? (3)
10. Framemaker required (2)
11. He/she/they/them debate
12. Workplace Discrimination
13. on custom-built documents & feature databases... (2)
14. Need Example of Contract
15. Tips on ASCII/HTML resumes (2)
16. Microsoft Word group
17. Gender bias (was Evolving language or laziness) (3)
18. Japanese Online Help
19. Job posting: Boston area
20. <No subject given>
21. Information Mapping
22. Discussion lists <> Gossip? - was [no subject]
23. Copyright
24. New Name for Department
25. on custom-built docs & feature databases...
26. A Preposition *WHERE*?
27. What to call someone who answers questions
28. The Little Engine that Could (was Re: Scorned Feminists)
29. help! ways to convert files to RTF for windows help?
30. WRITING INTERNSHIPS
31. Seattle info for conference-goers
32. Manufacturing Manual Advise

----------------------------------------------------------------------

Date: Mon, 18 Mar 1996 07:32:02 -0500
From: Ian Macdonald <imacd -at- PC -dot- JARING -dot- MY>
Subject: Re: Internet Usage By Tech Writers

At 02:10 PM 14/3/96 -0700, Mark 2 Merkow wrote:
>---------------------------- Forwarded with Changes =
---------------------------
>From: Mark 2 Merkow at PHXASC02
>Date: 3/14/96 8:56AM
>To: LISTSERV -at- listserv -dot- okstate -dot- edu at Internet
>Receipt Requested
>Subject: Re: TECHWR-L Digest - 12 Mar 1996 to 13 Mar 1996
>------------------------------------------------------------------------=
-------


>I'm interested in finding out the ways writers (especially technical =
writers)
>are using the Internet. I see references on this list for other =
listservs from
>time to time, but little else.

>Just how does everyone make use of some of the other services (WWW, =
usenet,
>telnet, etc.)

>I hope this topic is interesting enough for everyone to answer directly =
to the
>list, otherwise, feel free to send a private message.

>Thanks...

>Mark Merkow, CCP
>Sr. Software Engineer
>American Express Company
>Phoenix, Arizona
>email: Mark -dot- 2 -dot- Merkow -at- aexp -dot- com



I use Internet to:

1. Email -- communicating with clients, some of which are 12 time =
zones
away.
2. Email -- chating with family and friends.
3. FTP -- transfering files to/from clients.
4. FTP -- downloading shareware/freeware and other files of =
interest.
5. TELNET -- logging on to clients machines for reseach/testing of
documentation that I am working on.
6. TELNET -- occasional use for searching databases.
7. WWW -- research, technical support, soon will for marketing!
8. Email -- mailing lists (like TECHWR-L) that are a valuable =
source of
information and a chance to share knowledge.

Essentially, I use Internet to telecomute to various parts of the world, =
and
keep in contact with family and friends scattered around the globe.

*************************************************************
Ian Macdonald Tel: +03 452 7553
WriTech Fax: +03 453 2910
Kuala Lumpur
Malaysia e-mail: imacd -at- pc -dot- jaring -dot- my
*************************************************************

------------------------------

Date: Sun, 17 Mar 1996 16:39:33 MST
From: Bev Parks <bparks -at- HUACHUCA-EMH2 -dot- ARMY -dot- MIL>
Subject: Re: Request Courteous Gran Poo Bah Signatures Please

Guy McDonald said,
> Has anyone noticed that Fridays seem to bring both humor & gripes on =
this
> list? Am I the only one who notices things like this? Better check =
my
> pulse and see if there still is a heart in this old body. My oh my!

I think it's because normal list traffic is slow on Fridays, so
to increase the number of messages in our mailbox, we all get
persnickety. ;-)

Bev Parks
bparks -at- huachuca-emh2 -dot- army -dot- mil

------------------------------

Date: Mon, 18 Mar 1996 10:13:00 +1100
From: "Colleen Dancer (02) 333-1862" <DANCER -dot- COLLEEN -at- A2 -dot- ABC -dot- NET -dot- AU>
Subject: Tim Alton

Tim would you please email me, with your email address. I am in a trial
mail pilot program and so can't reply, rather I have to create emails.
As you don't include it in your signature, I can't email you.

Colleen

dancer -dot- colleen -at- a2 -dot- abc -dot- net -dot- au

------------------------------

Date: Sun, 17 Mar 1996 16:22:30 -0800
From: Kris Olberg <kjolberg -at- IX -dot- NETCOM -dot- COM>
Subject: Re: Online with IBM's BookManger

At 09:31 AM 3/14/96 CST, Carl Rudorf wrote:
>Hello:

>Management just got a great idea: let's put hardcopy online. "Carl, see =
to it;
>here, use BookManager."
>Specifically, the goal is to create softcopy books on the AS/400, using
>BookManager -- which is incorprated into the 400 OS V3R1.
>I've successfullty ported a legacy WordPerfect doc into BookManager, =
but this
>stuff looks ugly! Has anybody else the dubious honor of having to work =
with
this
>stuff? Any tips?

BookManager was IBM's implementation of an idea for an online book =
product
with super versatility.

The BookManager product line consists of READ and BUILD applications =
that
run on various platforms: OS/2, VM, MVS/TSO, CICS, AS/400, DOS, and =
possibly
even Windows. As far as I know, they have created a BUILD application, =
which
is the software that compiles your tagged source, that runs under OS/2, =
VM,
and MVS. The READ products cover almost every platform. What makes
BookManager an attractive product for some applications is that =
regardless
of the platform on which you BUILD the book (BOO) file, you can read =
that
file on any of the other platforms. For example, if you use BUILD/2 =
(runs
under OS/2) to create the BOO file, you can READ that same BOO file on =
OS/2,
on DOS, on the AS/400, on VM, etc.

To use BookManager, you create a flat, ASCII file containing your text
tagged with BookMaster tags. (BTW, if you need to create hardcopy from =
the
same source files, you can use BookMaster to compile and print the
document.) These tags are very similar to SGML. Then you BUILD (compile) =
the
document using one of the BUILD products. This process creates a BOO =
file,
which you can read using any of the READ products.

One of the drawbacks of BookManager is that the products running on
mainframes are (or at least used to be) very expensive. And books tagged =
in
BookMaster cannot be compiled using a BUILD product running on a PC. IBM =
has
always made it very clear that they do not want to give up their =
mainframe
business and will provide no filter to convert BookMaster tagged files =
into
Word or WordPerfect for use in the PC BUILD products, which are much
cheaper. Another drawback is that the need to tag and compile a flat =
file
can be daunting to the writer who is used to WYSIWYG.

Good luck!

Regards...Kris
--------------------------------
kjolberg -at- ix -dot- netcom -dot- com (preferred)
kjolberg -at- aol -dot- com
102031 -dot- 3556 -at- compuserve -dot- com

------------------------------

Date: Sun, 17 Mar 1996 17:48:03 GMT
From: Steve Delanghe <zulu -at- CIX -dot- COMPULINK -dot- CO -dot- UK>
Subject: You can't please all the people. Formerly: FrameMaker Required

> Frame's manuals are pretty dreadful

[from an earlier thread]
For your information this is what subscribers on this
forum (TECHWR-L -at- VM1 -dot- UCC -dot- OKSTATE -dot- EDU) provided as
"cutting-edge" documentation:

Adobe Acrobat
Robohelp
*FrameMaker 4.0*
*FrameMaker 5.0*
Quicken's Quickbooks
Logitech Mouse
Norton Utilities
Lantastic 6.0
Robin Williams' Pagemaker
UNIX for dummies
3COM
Novell

Steve
zulu -at- cix -dot- compulink -dot- co -dot- uk

------------------------------

Date: Sun, 17 Mar 1996 19:30:25 -0600
From: Ronald Lee Stone <ston0030 -at- GOLD -dot- TC -dot- UMN -dot- EDU>
Subject: Type Was Made To Be Read

Hope I haven't missed this thread.

--- begin text ---

From _The Legibility of Type_ 1935.

Type Was Made To Be Read
by Berton Braley

"Type," said the Foreman, "was made to read,
And that is a maxim it's well to heed,
For the printer frequently gets a start
With a Craze for 'beauty,' a bug for 'art,'
Which holds him fast in a fearful gripe
And keeps him trying mad stunts with type,
With seventeen fonts and seventy styles
And borders by thousands and rules by miles.

"Type," said the Foreman, "was made to read,
But the printer, oftentimes, in his greed
For novel features and 'class' and 'tone,'
Forgets this fact he has always known
And sends out work that is fine to see
And 'smart' and 'natty' as it can be,
A job with a swagger and high-bred look,
But hard to read as a Chinese book!

"Type," said the Foreman, "was made to read,
And that should serve as the printer's creed,
For work on the Linotype machine
Or hand-set jobs should be clear and clean,
Not ornamental, obscure, bizarre,
Composed of all of the fonts there are,
But simple, legible, quiet, plain,
A joy alike to the eye and brain!

For art in printing is not the way
Of wild extravagance, weird display,
But rather the unobtrusive thrall
Of type that gives you no shock at all,
But draws your eyes to the page with zest
And holds your mind to the thought expressed;
We must keep ourselves to this simple creed,
Type was madeand is meantto READ!"


This verse was written for and published in the _Linotype Bulletin_
for March, 1915. It has since been reprinted (usually without proper
credit) by almost every printing publication in the world.

--- end include ---

Until later,

Ron

Ronald L. Stone : ston0030 -at- gold -dot- tc -dot- umn -dot- edu : (612) 644-9706
listowner-administration : (subscriptions, filelist, general)
RADIO-L : discussion of Digital Audio Broadcasting (DAB)

------------------------------

Date: Sun, 17 Mar 1996 22:33:30 -0600
From: "James M.Lockard" <norton -at- MCS -dot- NET>
Subject: Humor

Hello all,

I've been completely swamped at work lately, but a friend was kind =
enough
to send me this fine example of technical prose to brighten my day. It's
positively awful. Anyone out there who might have had a hand in writing
this, please accept my most humble apologies.

"To use the right mouse button, do the same as for the left button,
except click the the right mouse button instead of the left."
- Peachtree Accounting for Windows Documentation

Happy St. Patrick's Day!
James Lockard
norton -at- mcs -dot- net

------------------------------

Date: Sun, 17 Mar 1996 22:33:34 -0600
From: "James M.Lockard" <norton -at- MCS -dot- NET>
Subject: Icons: backtrack button

Hello,

I'm working on a set of navigation buttons for a body of online
documentation and I've run into a snag. How do you create a simple icon =
to
represent a backtrack function (for a button that basically undoes the =
last
hypertext link).

I've already finished buttons for first screen, last screen, previous
screen and next screen. These buttons look similar to VCR or tape deck
controls; they have very simple graphics and short words or partial =
words.

I haven't been able to come up with a simple graphic representation of =
the
backtrack concept though - any suggestions?

TIA,
James Lockard
norton -at- mcs -dot- net

------------------------------

Date: Mon, 18 Mar 1996 14:47:31 +0800
From: Stuart Burnfield <slb -at- FS -dot- COM -dot- AU>
Subject: Re: Evolving language or laziness?

John Russell <johnr -at- BRS -dot- COM> considered the possibility of Colleen =
Dancer
being bumped off by Tim 'the troglodyte' Altom:

> Tim Altom is in the cave, and surely he would prefer Colleen dead than
> consider that the truth is something other than the shadows he's been
> seeing on the wall all his life.

I know many people feel that the TECHWR-L guidelines are already too
restrictive, but I am very much against the idea of list members killing
each other. This could tend to stifle the free exchange of ideas, which
is one of the chief attractions of this list.

Regards
---
Stuart Burnfield (slb -at- fs -dot- com -dot- au) Voice: +61 9 328 8288
Functional Software Fax: +61 9 328 8616
PO Box 192
Leederville, Western Australia, 6903

------------------------------

Date: Sun, 17 Mar 1996 23:52:38 -0800
From: Janet Valade <jvalade -at- IX -dot- NETCOM -dot- COM>
Subject: Re: Framemaker required

You wrote:

>This is not my experience, which goes like this: you place and ad,
>get 300 responses, all but four of which are totally unsuitable.

This is pretty amazing. Is this true? If so, good writers should be
able to get a job instantly, whenever they need one.

>By accepting random amounts of prior experience in
>DTP packages as an important criterion, and by lowering your
expectations
>to the point that you get a 20% hit rate rather than a 1% hit rate,
>things are much simpler.

I don't know why you said the above. I thought my scenario was pretty
clear that the cut to 20% was based on writing skill, as quoted below.

>>Suppose you throw
>>out 80 of them because the senders can't seem to write well or
>>have no writing experience or can't spell. Or whatever "writing"
>>reasons. It seems reasonable to me that 20% of the people who apply
>>for a writing job are actually competent writers.

Then you screen the 20 you believe may be good writers (this is just a
maybe when all you have to go on are resumes) for those who know the
software you are using. In fact, that is pretty much the way the ad
can be written. Required: writing skills and experience. Preferred:
Framemaker experience. Personally, I always answer these ads whether I
know the "preferred" package or not.

>But screening for DTP experience doesn't screen for DTP proficiency.
Most
>DTP users are hacks, no matter how many years of experience they have,
>because they've never been trained in using DTP packages properly.
>You're better off sending everyone off to training, even if they
>know the package already -- maybe ESPECIALLY if they know the package
>already.

This is an interesting point. I haven't decided if I agree or not.
I'm sure the first sentence is true. However, I have been to training
for software and it seems to me that training is not the most efficient
way for me to learn. It goes slowly and teaches me a lot of things I
already know. And I never feel I really know software until I use it
for a "real" job. On the other hand, some software is definitely
complex and training might be helpful, or even necessary. The TOPIC
document management software comes instantly to mind. I don't believe
I would ever have learned to use it without the start I was given in a
week training class.

>So, in my opinion, you are requiring that candidates have a kind of
>experience that I personally wouldn't give spit for.

Where do you see that I am saying I require the DTP experience? I just
believe that it is likely that several of the applicants WILL have the
experience, unless it's some really rare software, and that I will look
at those people first.

> It's easy to
>train people in DTP; it's hard to train people in technical writing.

I mostly agree with this, although I have definitely tried to train
some software-impaired people. However, I believe it is easiest of all
when you don't have to train in anything.

Janet
jvalade -at- ix -dot- netcom -dot- com

------------------------------

Date: Mon, 18 Mar 1996 10:22:20 +0200
From: Krista Van Laan <kvanlaan -at- UNDA -dot- FI>
Subject: Re: He/she/they/them debate

I have a funny story about the use of "they" vs. "him." My mother
saw someone looking into her neighbor's patio doors. The neighbor
called the police, who came over later to question my mother. My
mother wasn't sure if the peeper was a man or woman, although she
suspected it was a man, so to be neutral, she kept saying things
like, "And then they came around the side of the building..."

"They?" said the police officer. "You mean there was more than
one person?"

"No! They were looking in the window..."

"So there was more than one person!" repeated the police officer.

This continued for a ridiculous amount of time. When my mother told
me this story, she asked, "Isn't 'they' a normal pronoun to use
when you don't know the sex of the person? I thought that was common
usage."

Of course clarity is important when you're reporting a crime. But in
technical writing, what's the big deal about writing "the user"
or "they" + a plural verb form? The best way around it
is to always write in the second person, of course, but if you can't,
how is it hurting the language to write gender-neutral but correct =
English?

Krista Van Laan
kvl -at- unda -dot- fi

------------------------------

Date: Mon, 18 Mar 1996 07:30:00 EST
From: Tim Altom <taltom -at- IQUEST -dot- NET>
Subject: Workplace Discrimination

The recent discussion over masculine pronouns has brought a related =
issue to
mind. In the messages that have been exchanged with me, I've had few =
female
colleagues bring up workplace discrimination as a more exasperating =
problem
than linguistics. Yet I know it exists. I've seen it. And in a field =
where
most practitioners are professionals, and yet most are also female, the
usual American workplace problems have to be irritating the bejabbers =
out of
many of you.

I'm not talking about in-your-face overt problems, mind, nothing like =
sexual
harassment. Just the usual tiny signs that you're not respected within =
the
company. And I'm also not talking about the typical lack of respect we =
get
as tech doc'ers, either.

I'd think that female techwhirlers could bring an unusual perspective to
this question, because so many have been professionals in other areas =
and
can therefore filter out the effets of the double whammy you now have as
tech doc'ers. Care to share? Are you listened to? Do you sense body =
language
statements of superiority, callousness, or condescension? Just =
interested in
knowing if I'm seeing things or not.

Tim Altom
Vice President
Simply Written, Inc.
317.899.5882 (voice)
317.899.5987 (fax)
http://www.iquest.net/simply/simplywritten

------------------------------

Date: Mon, 18 Mar 1996 08:05:00 -0500
From: "tina (c.l.) klein" <cklein -at- BNR -dot- CA>
Subject: Re: on custom-built documents & feature databases...

Tim, thank you for the reply.

Let me rephrase the question.

Suppose we have implemented a conditional text solution that
hasn't worked AND suppose that a move to Frame+SGML is around the
corner. Half the users are trained, and training for the other
half is scheduled. We are anticipating delivery of new
structured templates in April and we will have ongoing
opportunity to influence them to support our suite-specific
needs. Suppose there are several thousand pages in the
legacy suite. Suppose we work for a very large corporation
and can have as much computing space as we require. Suppose
we get a dozen new features every 3-6 months. Suppose we have
a team of ten senior technical writers poised to embrace
any technologically feasible solution and unlimited training
and book budgets?

While this doesn't quite accurately reflect our situation, the
real idea is that given NO CONSTRAINTS how can the problem be
solved?

Who has used SGML to store information in chunks and extract
them on demand to form a manual that's specific to the
features/modules that a user buys? Who has used other solutions?
Who has read about theoritical other solutions? Who wants to
discuss them?

------------------------------

Date: Mon, 18 Mar 1996 08:54:00 EST
From: "Gaignard, Karen" <keg0 -at- ATSOAA1 -dot- EM -dot- CDC -dot- GOV>
Subject: Need Example of Contract

I find myself in the position of needing an example of a contract
immediately. My husband just picked up a short term contract =
(programming if
that makes any difference) and, naturally, wants a written contract =
rather
than a verbal agreement. Would someone be kind enough to send me an =
example
of a contract they have used? You can either e-mail it or drop me a =
line and
I will send you my fax number.

I apologize if you get a duplicate of this request, but I am resending =
it
after getting a delivery error.

Thank you,
KEG
keg0 -at- atsoaa1 -dot- em -dot- cdc -dot- gov

------------------------------

Date: Mon, 18 Mar 1996 08:00:07 -0600
From: Sally Yeo <sallyyeo -at- EXECPC -dot- COM>
Subject: Re: Framemaker required

Bev,

I've seen other organizations dump Interleaf for Word, across the board.
As you say, good for the masses but bad for document publishers.

Try to convince then that software tools should not be looked at as one
tool is appropriate for everything. Using Word for large complex
documents is like using Access for your corporation applications.
Sometimes this analogy works.

Sally Yeo
sallyyeo -at- execpc -dot- com

------------------------------

Date: Mon, 18 Mar 1996 08:30:54 -0600
From: LaVonna Funkhouser <lffunkhouser -at- HALNET -dot- COM>
Subject: Re: Tips on ASCII/HTML resumes


> I'm also interested in getting a list of keywords that are used to
> search resume databases for technical communicators.


Emily and others:

A friend of mine, Gary Smith, wrote an article that included such a list
a few months ago (perhaps Dec. 95) in STC's magazine, _Intercom_.

If you are not an STC member, you still might be able to find it on one
of their web sites or ask them at stc -at- tmn -dot- com -dot-

LF
LaVonna F. Funkhouser, COREComm
lffunkhouser -at- halnet -dot- com (work)
You are invited to browse our web site: =
http://www.corecomm.com/corecomm/

My opinions do not officially represent anyone other than me.

------------------------------

Date: Mon, 18 Mar 1996 09:51:23 -0600
From: Maria Hunt <huntma -at- LIMS -dot- COM>
Subject: Re: Evolving language or laziness?

At 10:43 AM 3/14/96, I responded privately to Tim Altom about a sentence =
he
wrote:

>>"Many companies are now scuttling into cobwebby holes to avoid =
confronting
>>angry feminists over "his" as the indefinite pronoun."

>Tim, the only time I become an "angry feminist" is when I read a =
sentence
>like the one above. It seems to me that the "generally-accepted =
guidelines"
>for writing in this list is to avoid offending its readers. I'm sure =
I'm
>not the only who cringed when reading that sentence. I hope in the =
future
>you can avoid such statements.


Then, Tim you responded to me publically:
>>More detail please, Maria. What I wrote was the truth, and was not
>>intentionally written to offend anyone. However, I can't tell how =
you've
>>been offended unless you supply a little more detail...


Tim, the message I sent to you was private. You should have responded =
to me
in private instead of to the list.
I will not waste my time trying to explain to you why referring to =
feminists
as angry is offensive.

--Maria Hunt
recently promoted, pregnant, and getting ready to take my company-paid
maternity leave
--------------------------------------------------------
Maria Picollelli Hunt, Sr. Technical Writer
(huntma -at- lims -dot- com) (518) 274-1990 ext.174
Laboratory MicroSystems, Troy, NY 12180
My views do not necessarily reflect those of Laboratory MicroSystems.

------------------------------

Date: Mon, 18 Mar 1996 09:58:04 -0600
From: Gretchen Toth <glt -at- ICONOVEX -dot- COM>
Subject: Microsoft Word group

I want to send a message to the Microsoft Word on PC
listgroup but only have the listserv address. Does anyone
have the actual list address? (Unless someone wants to
tackle some formatting gliches I'm having with Word,
privately, of course)

:-)


<><><><><><><><><><><><><>
Gretchen L. Toth
Technical Writer
The Iconovex Corporation
gretchen -dot- toth -at- iconovex -dot- com
http://www.iconovex.com
<><><><><><><><><><><><><>

------------------------------

Date: Mon, 18 Mar 1996 10:16:16 -0600
From: Dianne Driskell <ddriskel -at- CS -dot- UTEXAS -dot- EDU>
Subject: Re: Tips on ASCII/HTML resumes

Emily, I'm the job bank coordinator for the Austin STC chapter.

Using ASCII, don't use spaces for indents. Each monitor displays the =
type
in a different way and your idents may come up jagged on someone elses
monitor. Use 12 point type and something like times if you convert from =

Word, etc. file to ASCII. Use line spacing and caps to emphasize or for
headings. Tabs are ok if you make sure that your line length is no more
than 5 inches.

Since, in ASCII, you don't get to show off your design talents, =
spelling,
punctuation, and no other errors is very important.

Hope this helps.

Dianne Driskell
Job Bank Coordinator
Austin STC

------------------------------

Date: Mon, 18 Mar 1996 11:30:05 -0500
From: Stan Brown <stbrown -at- NACS -dot- NET>
Subject: Re: Gender bias (was Evolving language or laziness)

Tim Altom wrote in TECHWR-L Digest:

>But we still use "he," and that's my whole point. Dissatisfaction =
hasn't led
>to a change, although diehard feminists would argue that men are =
conniving
>to prevent it. Such a change must be organic, not dictated.

>Again, we as communicators DO NOT dictate language usage. We DO NOT =
preach
>to the rest of the English-speaking world. We DO NOT presume to teach =
the
>rest of the stupid, gender-ridden, arrogant male-centric asshole
>English-speakers just how idiotic and unfeeling their use of language =
is. We
>are followers, not leaders, because we have to communicate, not =
convert. Let
>movie stars and game show hosts lead the way with slashing new =
linguistic
>innovations. Then we can change our word choice.

I really think you're setting up a false dichotomy here: EITHER we use
"he" all the time, OR we make ourselves language innovators and
confuse the hell out of our readers.

As with most false dichotomies, there's a middle way: Whenever
possible, write our sentences so as not to let the reader be conscious
that a choice has been made.

Writing that calls attention to itself instead of to its subject is
less than ideal. And both an aggressive use of "he" and an aggressive
use of "feminist" constructs will call attention to themselves.

Consider your example:

>"If anyone wants to smoke, it can do it outside?"

I know you posted a deliberately absurd example, but it's also a good
one for illustrating the approach I prefer.

You ask, "Why does that sentence make us cringe?" I think it does so
because it calls attention to itself. The reader can't help wondering,
"What was the writer thinking here?" and then reflecting "Oh, yeah.
The writer started with 'If anyone wants to smoke, he can do it =
outside',
but then decided that's sexist and decided to change 'he' to 'it'."

The likely original, "If anyone wants to smoke, he can do it outside,"
also calls attention to itself because for a significant minority of
readers, to whom in fact it gives offense.

The solution is simple: write something that doesn't call attention to
itself, such as "If anyone wants to smoke, do it outside." If the
context makes that too informal, 100% correct alternatives are
numerous: "Anyone who wants to smoke should do it outside" and "Anyone
who wants to smoke will please do so outside" for starters. (Then
there's the less wordy "No smoking indoors, please.")

Is there always an easy alternative? Of course not. But I maintain
that obviously gendered sentences as a group are no harder to edit
than any others. And just as we should avoid most split infinitives --
not because they're necessarily wrong, but because they draw attention
to themselves and away from our actual subject matter -- so we should
avoid both gendered and clumsily degendered language, because both
draw attention to themselves and away from our subject.

As Kent Newton posted:

>In most cases, the sentence can be rewritten to remove the offending =
"he"
>without losing the sense or intent of the sentence. When that is
>possible, I do so.

Kent goes on to say that it's not always possible, and I agree. But of
course it's a long way from "not always possible" to "never worth
bothering about".

Stan Brown, Oak Road Systems, Cleveland, Ohio USA +1 216 =
371-0043
email: stbrown -at- nacs -dot- net Web: =
http://www.nacs.net/~stbrown/
Can't find FAQ lists? See my Web page for instructions, or email me.

------------------------------

Date: Mon, 18 Mar 1996 16:36:18 GMT
From: Carl Lewis <clewis -at- NANDO -dot- NET>
Subject: Japanese Online Help

We would like to create Windows help files that can be translated
readily for use in Japan.

We currently use Doc-To-Help and Winword as our primary tools.

I've heard that Word 6 may support a two-byte character set that
facilitates this task.

Can anyone supply more details or pointers to resources?

Thanks....Carl M. Lewis <clewis -at- nando -dot- net>

------------------------------

Date: Mon, 18 Mar 1996 11:37:03 EDT
From: Karen Molloy <Karen_Molloy -dot- PILOT -at- PILOTSW -dot- COM>
Subject: Job posting: Boston area

Job posting: Senior / Principal Technical Writer

Location: Cambridge, MA USA

Available: Immmediately

Contact: Dave Dwyer

Description: Designs and writes printed and online documentation for =
Pilot
Software products. Documentation includes Help, tutorials, guided =
tours,
online and printed books, error messages, design/functional =
specifications,
documentation plans, programming references, and sample applications. =
Works
collaboratively with other technical writers, editor, engineers, product
integrators, support, and marketing. Designs and writes printed and =
online doc
to reflect a reduced word count, reduced cost of goods, an emphasis on
task-oriented assistance, plus an increase ease of learning for Pilot's
worldwide customers. Also, actively participates in usability testing =
and
reviewing the UI.

Requirements: BA in English, Journalism, or Technical Writing required =
along
with 5+ years' experience in a high tech environment. Must have =
excellent
writing skills, including a thorough knowledge of grammar, and an =
ability to
organize and present information clearly in written and graphic forms.
Knowledge of relational database programs, client/server financial =
programs,
application developer tools, cost accounting applications, and Windows =
95 are
preferred. Business consulting experience and knowledge of multimedia =
tools
are pluses.

Contact Dave Dwyer by e-mail at: ddwyer -at- pilotsw -dot- com

------------------------------

Date: Mon, 18 Mar 1996 12:20:00 EST
From: Tim Altom <taltom -at- IQUEST -dot- NET>
Subject: Re: Gender bias (was Evolving language or laziness)

At 11:30 AM 3/18/96 -0500, you wrote:


>>"If anyone wants to smoke, it can do it outside?"

>I know you posted a deliberately absurd example, but it's also a good
>one for illustrating the approach I prefer.

>You ask, "Why does that sentence make us cringe?" I think it does so
>because it calls attention to itself. The reader can't help wondering,
>"What was the writer thinking here?" and then reflecting "Oh, yeah.
>The writer started with 'If anyone wants to smoke, he can do it =
outside',
>but then decided that's sexist and decided to change 'he' to 'it'."

>The likely original, "If anyone wants to smoke, he can do it outside,"
>also calls attention to itself because for a significant minority of
>readers, to whom in fact it gives offense.

>The solution is simple: write something that doesn't call attention to
>itself, such as "If anyone wants to smoke, do it outside." If the
>context makes that too informal, 100% correct alternatives are
>numerous: "Anyone who wants to smoke should do it outside" and "Anyone
>who wants to smoke will please do so outside" for starters. (Then
>there's the less wordy "No smoking indoors, please.")

>Is there always an easy alternative? Of course not. But I maintain
>that obviously gendered sentences as a group are no harder to edit
>than any others. And just as we should avoid most split infinitives --
>not because they're necessarily wrong, but because they draw attention
>to themselves and away from our actual subject matter -- so we should
>avoid both gendered and clumsily degendered language, because both
>draw attention to themselves and away from our subject.

I must disagree with your logic. In fact, using "he" doesn't distract =
most
readers, because it's a default condition, not an abnormality. It's the
unusual that distracts, not the expected. A cold day in February is =
hardly
noted. A warm day in February is cause for office comment. That's why =
using
"she" for the indeterminate pronoun distracts, rather than enhances. We
naturally flow past items that we expect to see, and they cause no =
cognitive
problems. My example using a neuter pronoun DOES call attention to =
itself,
precisely because it uses a construction that's unexpected and hard to =
process.

My whole point is that even language that gives offense to a minority is
not, ipso facto, wrong, ill-advised or subject to immediate change. =
There
are always subunits of society that are put off by actions or language =
of
the majority, but that is not, by itself, a reason to change anything. =
I'm
offended by many things in our society, but I don't press the issue =
because
I know it's futile. I suspect we all have secret irritations that we =
merely
put up with. Why should I have to contort sentences built with =
Anglo-Saxon
words that have long and honorable pedigrees to satisfy a minority's
irritation?

There is a wavering line between compassion and paralysis by political
correctness. I feel this issue falls on the nether side of the river. I
would no longer use "nigger" when writing about blacks, but that's =
because
"nigger" has a harsher undertone, a sense of slavery, misuse, whippings,
servitude, and subjugation. It signals the listener that I'm talking =
about a
human pack animal, not a fellow human. However, I don't put "he" or =
"his"
into this category. Why would I be accused of insulting women by simply
referring to generic humankind as "he"? Who is a rabid enough feminist =
to
shriek in anguish merely by being mistaken in generic, unknown, faceless
terms for a male? Are males really such dismal creatures that being =
referred
to as "he" is tantamount to being called a "bitch" or something even =
more
insulting? And is that admittedly minority loathing for masculinity =
enough
of a reason to gut a basic language construction? I think not.

Tim Altom
Vice President
Simply Written, Inc.
317.899.5882 (voice)
317.899.5987 (fax)
http://www.iquest.net/simply/simplywritten

------------------------------

Date: Mon, 18 Mar 1996 11:34:01 -0600
From: Hannah Draper <hdraper -at- IMMPOWER -dot- COM>
Subject: <No subject given>

Revere, a fast-paced company in the Value-Added Reseller Software =
business
is currently searching for a Help Develper and a Technical Writer.

The position for Help Develper requires 4+ years experience writing =
hardcopy
documentation and online Help. Responsibilities include developing =
online
Help for various platforms, primarily Windows; researching and keeping
abreast of online communication technology; acting as documentation =
lead,
including training new writers and editing other writer's work. =
Candidates
should have a Bachelors degree in English/Technical Writing, working
knowledge of MS Word, solid Help development experience, and leadership =
skills.

The position for Technical Writer requires 2+ years experience.
Responsibilities include developing and maintaining development
specifications; writing/editing users guides & training guides; writing
internal newsletter; and assisting with online Help development. =
Candidates
should have a Bachelors degree in English/Technical Writing, working
knowledge of MS Word, and experience writing user's guides for =
Windows-based
software applications.

Revere's headquarters is located in Birmingham, AL. We have offices in =
the
UK, Canada, and Australia. Revere offers an attractive benefits package =
and
salary.

These positions are to be filled immediately.

Please contact:

Hannah E. Draper
Manager of Technical Communications
Revere, Inc.
hdraper -at- immpower -dot- com
(205) 967-4905

------------------------------

Date: Mon, 18 Mar 1996 11:53:02 -0700
From: "NAME \"Roger G. Legge\"" <RLEGGE -at- MTROYAL -dot- AB -dot- CA>
Subject: Information Mapping

Hello, friends. Can anyone on our list enlighten me as to
information mapping, and what texts can you suggest?

------------------------------

Date: Mon, 18 Mar 1996 09:26:30 HST
From: David Jones/KSBEISD <David_Jones/KSBEISD -dot- KSBEISD -at- DATAHUB -dot- COM>
Subject: Discussion lists <> Gossip? - was [no subject]

From Marilyn Smith replying to Geof Hart re [no subject]:
>>You said it Geoff! I'd also appreciate the same courtesy with the =
spoken
word. When the workplace is gossipy, sometimes your words are distorted =
in
order to fit the teller's agenda. There can be an impact to me that
happens *only* because I am incorrectly quoted.<<

That's an interesting idea! I wonder ... in what ways are =
Newsgroups/discussion
lists like gossip? How are they different? True, sometimes in gossip, =
words are
distorted to fit the (re)teller's agenda. But in all communications, =
whatever
is being said/written is filtered through the hearer/reader's perceptual
mindset, correlated with the hearer/reader's existing knowledge and =
experience,
then understood in terms of that knowledge and experience. So, many =
times, the
"distortion" is not to fit the (re)teller's agenda, but due to his or =
her
perceptual mindset, knowledge and experience. (Not to mention the "soft" =
stuff
like general personality, attitude, amount of sleep obtained the night =
before
replying, etc.)

What do you folk think?

David Jones, Technical Writer
David_Jones/KSBEISD -dot- KSBEISD -at- Datahub -dot- com
Kamehameha Schools Bishop Estate

DISCLAIMER:
"I do not speak for my employer, my computer, or any other living =
thing."

------------------------------

Date: Mon, 18 Mar 1996 14:11:04 -0600
From: Lise A Hansen <hanse067 -at- MAROON -dot- TC -dot- UMN -dot- EDU>
Subject: Re: Copyright

Although I agree (more or less) with the response Marilynne quotes =
below, I
just wanted to say that I didn't write it. If there is another
Lise/Lisa Hansen on the list, my apologies.

-lise

*****************************
Lise Hansen
hanse067 -at- maroon -dot- tc -dot- umn -dot- edu
Online Courseware Developer
Minnesota Extension Service
University of Minnesota


Date: Sat, 16 Mar 1996 03:28:00 PST
From: Marilynne Smith <mrsmith -at- CTS -dot- COM>
Subject: Copyright

Lisa Hansen writes:

<< If people start claiming copyright infringements for information
broadcast on the net on mailing lists then guess what, the internet just
died. Most of its benefits just went out the window. I am happy for my
posts to be used by other people, in their workplace, if they were going
to quote me in a commercial venture (eg book) I would appreciate them
asking first. >>

I agree. While at work, it's also expedient not to send e-mail about =
any
topic you would not wish to be read in staff meeting.

Marilynne
-------------------------------------------------------------------------=
--

------------------------------

Date: Mon, 18 Mar 1996 16:29:46 EST
From: Jeff Moore <moore -at- HAD -dot- HORIBA -dot- COM>
Subject: New Name for Department

Recently there was some discussion of names for the technical =
communication department. I didn't pay much attention to the shared =
wisdom, but this morning we were re-naming ourselves from Documentation =
and Training to ? As of now we are the Technical Communication =
Department.
What were all those good ideas?

We primarily do software documentation, functional specs, and customer =
training.Our desire is to expand our influence, impact, and =
responsibility within the company --> marketing, in-house training, ISO =
9000, web site, interface design, usability expertise, etc.

Thanks!


Jeff Moore
Technical Documentation and Training
Writeway Management/Horiba Industries
Ann Arbor, MI
moore -at- had -dot- horiba -dot- com

"Rem tene, verba sequentur."
"Grasp the subject and the words will follow."
Cato the elder

------------------------------

Date: Mon, 18 Mar 1996 16:35:06 -0600
From: Chet Ensign <Chet_Ensign%LDS -at- NOTES -dot- WORLDCOM -dot- COM>
Subject: Re: on custom-built documents & feature databases...

Tina Klein asks...

> We have several thousand pages which are constantly and
> selectively affected by the introduction of new
> development "features" to the product. Our customers ...
> procure sets of features. ... We need the ability to provide any =
feature
permutation.

> The problem: how will we selectively compile their
> documentation to match their feature sets?

Actually, Sikorsky Aircraft and Caterpillar both have done something =
very much
like this using (what else, since it is me responding to the question) =
SGML as
the data structure. Writers document components and systems, not =
helicopters or
tractors. There are writers who are subject matter experts in systems
(hydraulics, rotors, etc.) and writers specializing in theory of =
operation,
system specs, etc. The deliverable documentation can be quickly =
assembled from
the necessary components. Those I don't have the details here, I'll =
have to
dig around and find them. Maybe someone else on the list is familiar =
with that
application. If there's interest, I'll try to find what I have at home.

Best,

/chet

Chet Ensign
Logical Design Solutions
571 Central Avenue http://www.lds.com
Murray Hill, NJ 07974 censign -at- lds -dot- com [email]
908-771-9221 [Phone] 908-771-0430 [FAX]

------------------------------

Date: Mon, 18 Mar 1996 16:39:20 -0600
From: Chet Ensign <Chet_Ensign%LDS -at- NOTES -dot- WORLDCOM -dot- COM>
Subject: Re: on custom-built docs & feature databases...

Joyce Flaherty writes...

> 3-Hardcopy--I haven't figured out yet how I am going to
> get the retrieved information into an application to
> produce hardcopy in a format that doc finds acceptable.

Have you checked out the Miles33 system, or XyVisions's Parlance system?
Depending on your print volumes, these systems might be appropriate. =
Both are
composition systems that will produce PostScript output from SGML input. =
For
info on Miles, check with Marino Ce Cecchis, VP of Sales & Marketing at
203-656-1800. For info on XyVision, contact Mike Maziarka at =
617-245-4100.

> 4-Online--We are dedicated to royalty-free viewers for the online =
display.

If you are going to pop a database into the picture (even if you're not) =
you
could look at dynamically converting SGML into HTML and letting Web =
browsers be
the reading tool. That would not be hard at all.

> dare I mention that taking the tool expertise and page
> design function away from the tech writers is another
> objective. I have read that page design can consume
> from 40%-an amazing 90% of a writer's time. I would
> like to see more of this time spent putting words that
> communicate into the computer.

Joyce, where did you read that? I'm hunting for references. I did an =
internal
and informal study of some small but typical documentation projects that =
showed
actual creative work (the putting words on paper part) was at best 25% =
of the
writers time. I too would like to see that ratio grow, but I think that =
there
are other ways to approach it than taking the **feel** of page design =
away from
the writers.

Our field seriously needs some better data on the economics of content
creation. Hummm. Wonder if the STC wants to fund that as a research =
project. |->

Best,

/chet

Chet Ensign
Logical Design Solutions
571 Central Avenue http://www.lds.com
Murray Hill, NJ 07974 censign -at- lds -dot- com [email]
908-771-9221 [Phone] 908-771-0430 [FAX]

------------------------------

Date: Mon, 18 Mar 1996 17:00:31 GMT
From: Beth Jankowski <bjj -at- IX -dot- NETCOM -dot- COM>
Subject: A Preposition *WHERE*?

Tim Altom wrote:

>Paranthetically, there is no rule banning ending sentences with
>prepositions. That's a holdover in common mythology from the early
>insistence on making English grammar parallel that of the Latin. The =
?rules"
>I'm constantly referring to (often with other terms) are actually
>conventions. We break conventions at our peril, because we run the risk =
of
>not being understood. And that's a maximal sin in our business.

A book that I highly recommend for all writers, _Write Tight_, was the
first source I found that *gave permission* to end a sentence with a
preposition. I agree with this, as long as it is used sparingly. I
just gag when I come across "to which" in documentation since it comes
across as stuffy and formal, and interrups the flow.

Anyone with other opinions, views, sources on this topic?

Beth Jankowski
bjj -at- ix -dot- netcom -dot- com

------------------------------

Date: Tue, 19 Mar 1996 09:54:19 +1000
From: Stewart Walker <stewart -dot- walker -at- CPE -dot- COM -dot- AU>
Subject: What to call someone who answers questions

Hi all

I need some help with some terminology for the system we're =
developing...

Our system is an online service for the delivery of just-in-time =
training.
One of the services available to learners will be question and answer
sessions with people who are experts in particular subjects. Learners =
will
submit questions, and then receive answers via synchronous or =
asynchronous
conferencing. This could happen:

- in the context of other training activities (an "expert" is available =
to
answer questions that come up while you're doing some computer-based
training, for example), or

- standalone (a Microsoft Word guru might offer their services for a fee =
to
people who want to ask them questions about Word).

Our current terminology is that the expert is called a tutor. This is =
fine
for the first scenario, as there is a specific educational context for =
the
q&a session, making tutor a fairly good choice. However, it doesn't
adequately describe the second scenario, where someone just wants an =
answer
to a question and there is no specific educational context.

Ideally I'd like to come up with one word to describe both types of
"experts", as the functionality from the learner and the expert end is
identical in both scenarios. "Expert" is one option we've considered, =
but
we don't like it because it implies that the person answering the =
question
is superior to the person asking the question. We're also considering
"advisor", but we're not sure if users would understand it. Whatever =
option
we end up going with will be usability tested.

So what we're looking for is a name for a person who is available to =
answer
questions in a particular subject area. I'd be really grateful for any
ideas. We've thrashed this stuff to death within the project team.

While you're at it, I'd be keen to see any better alternatives for =
"learning
facilitator". "Learning facilitator" is a name that encompasses =
"experts"
and instructors who run classes. Although it has the right meaning for =
our
purpose, it's pretty long and ugly. If we can find a better name than
"learning facilitator" that conveys the same meaning, then we don't need =
to
worry about the expert/tutor/advisor conundrum.

Please send your responses directly to my email address
(stewart -dot- walker -at- cpe -dot- com -dot- au). If there's any interest, I'll summarise =
the
responses and post them to the list.

Thanks for your help.

Stewart
----------------------------------------------------------------------
"I love being a writer . . . what I can't stand is the paperwork"
-Peter De Vries
----------------------------------------------------------------------

Stewart Walker
Technical Writer
Computer Power Education, ITS R&D Project
L4, 493 St Kilda Rd Melbourne 3004
Australia
Ph: In Australia - 03 9243 2317 International - 613 9243 2317
Fax: In Australia - 03 9820 2010 International - 613 9820 2010
E-mail: stewart -dot- walker -at- cpe -dot- com -dot- au
Check out our ever-improving web site at http://www.cpe.com.au

------------------------------

Date: Mon, 18 Mar 1996 15:04:29 -0800
From: Richard Mateosian <srm -at- C2 -dot- ORG>
Subject: Re: Gender bias (was Evolving language or laziness)

>Using "he" doesn't distract most readers, because it's a default
>condition, not an abnormality.

It distracts me. ...RM

Richard Mateosian Freelance Technical =
Writer
srm -at- c2 -dot- org Copyright 1996 Review Editor, IEEE =
Micro
http://www.c2.org/~srm/ All rights reserved President, Berkeley =
STC

------------------------------

Date: Mon, 18 Mar 1996 18:01:31 GMT
From: Nancy Hayes <nancyh -at- PMAFIRE -dot- INEL -dot- GOV>
Subject: Re: The Little Engine that Could (was Re: Scorned Feminists)

Mourning what Polictical Correctness has done to children's stories.

The thread on the little engine that could reminds me of another
children's story that is lost forever to Political Correctness. Does
anyone on the group remember "Little Black Sambo"? Does anyone remember
the pancake house chain of restaurants based on the story? I found this
story in an antique store and it's going for thirty dollars. Nothing =
like
banning something to increase its value. Of course I could be
remembering wrong, but I have no idea what the PC nuts found
objectionable in that story. Sambo was the =3Dprotagonist=3D at least =
in the
version I remember.

The language and the attitudes that make up the language are changing,
but whatever happened to understanding the cultural history surrounding =

work of art and =3Dthen=3D appreciating it for what it is; not trying to
balderdize (is that the term I want for sanitizing stories?) everything
past hope of recovery.

Nancy Lynn Hayes (nancyh -at- pmafire -dot- inel -dot- gov) Carpe Diem
Seize the Day!

------------------------------

Date: Mon, 18 Mar 1996 11:58:52 -0700
From: Anne Weiler <annew -at- CHANCERY -dot- COM>
Subject: Re: help! ways to convert files to RTF for windows help?

Hi Sarah

Are you writing the content for the help files? If so, I can't stress
enough, that you should also learn how to create the help file yourself.
The way you write in strongly influenced by the format. As well, the way
you organize the information online is very different than on paper, and
you need to be thinking about that organization while you are writing. =
If
you're writing text and getting someone else to put in the codes, it's
very hard to organize your information. You can either learn the WinHelp
codes yourself, or you can buy a third party package like RoboHelp,
ForeHelp, or Doc-To-Help which enable you to create topics, jumps, and =
pop
ups without actually knowing the codes.

Help authoring is about creating an entire help system, not just writing
the text of the topics. Also, it's quite fun to create the whole system.

Anne


In article <4idep5$ssq -at- nadine -dot- teleport -dot- com>, sarah -at- teleport -dot- com (Sarah =
P.)
wrote:

> I'm working on some online (windows 3.1 help) files, and some
> co-workers will be taking the text documents and putting them into the
> rich text format and compiling them into the actual help.

> None of them have done this before. Can you recommend any software
> they could use, or books, tutorials, web sites, etc that might help
> them learn?

> Thanks

> Sarah

> sarah -at- teleport -dot- com

--
Anne Weiler --annew -at- chancery -dot- com
Media Development
Chancery Software

------------------------------

Date: Mon, 18 Mar 1996 22:25:04 -0500
From: Holly Jensen <hjensen -at- CINNAMON1 -dot- MA -dot- ULTRANET -dot- COM>
Subject: Re: WRITING INTERNSHIPS

Hi fellow listservees, I am a writing student at the University of
Massachusetts, Dartmouth. Presently, I am writing an analytical report =
on
the feasibility of instituting an internship elective course at UMD for
writing students. As part of my research, I am trying to talk to as =
many
students as possible who have participated in an internship in the
writing/communications field. I would greatly appreciate any info. you =
could
offer about your experiences with interships. I want to know what you
learned, if anything. Was it worth it? How did you come across the
intership? Would you do it again? If you prefer, you can e-mail me
personally. Thank you-Holly J.

------------------------------

Date: Mon, 18 Mar 1996 22:09:34 -0600
From: "James M.Lockard" <norton -at- MCS -dot- NET>
Subject: Seattle info for conference-goers

Hello all,

In an effort to contribute something of value to this list, here's a URL
you might find useful if you're planning on attending the STC's annual
conference in Seattle.

Ken's Native Seattle - http://nwlink.com/~kenho/

I didn't really give the page a thorough look, but it seems like it
contained some interesting, possibly useful information on Seattle.

James Lockard
norton -at- mcs -dot- net

------------------------------

Date: Mon, 18 Mar 1996 20:35:51 -0800
From: Richard Mateosian <srm -at- C2 -dot- ORG>
Subject: Re: Evolving language or laziness?

>Tim, the message I sent to you was private. You should have responded =
to me
>in private instead of to the list.

Yeah, he did that to me, too. ...RM

Richard Mateosian Freelance Technical =
Writer
srm -at- c2 -dot- org Copyright 1996 Review Editor, IEEE =
Micro
http://www.c2.org/~srm/ All rights reserved President, Berkeley =
STC

------------------------------

Date: Tue, 19 Mar 1996 11:06:23 +0800
From: Stuart Burnfield <slb -at- FS -dot- COM -dot- AU>
Subject: Re: Manufacturing Manual Advise

Greg Moser <76462 -dot- 2004 -at- COMPUSERVE -dot- COM> wrote:
> I have a task of writing a manual that will be submitted to the US
> Government to fulfill a contract requirement.

Many managers think this is why manuals are written. In a few cases, it
may even be true. Nevertheless, you don't have to accept it. Writing a
manual for a government is not rewarding. Writing one for people can be.

Who needs to know about JPATS? What information would help them to do =
their
job? Write it down and think of ways to help them find the right piece =
of
information when they need it -- an index, table of contents, list of
figures, clear headings.

You don't say whether the thing you're documenting is software, =
hardware,
maintaining the plane, flying the plane, booking package holidays on the
plane, or what. This makes it a little hard to be specific, but the
golden rule is: don't describe the thing, and don't describe what the
thing does; describe how your reader can use the thing to help them do =
their
job.

Dual documentation: will your reader also have access to the internal
documents? Will these documents be in the same bookshelf? Room? =
Building?
Somewhere else? If they will have an up-to-date copy close to hand, you
can simply refer to the document, section, paragraph, etc. If they won't
have a copy of these internal documents or their copy won't be =
up-to-date,
and if you're book won't be updated, I don't see what you can do. Copy
the relevant bits into your manual and put the source and the date last
updated next to them.

Other people on the list will give you good advice. You're starting to
ask the right questions. Good luck -- let us know how the project goes.

Regards
---
Stuart Burnfield (slb -at- fs -dot- com -dot- au) "Ask not what your thing
Functional Software can do; ask rather, what
PO Box 192 you can do with your thing."
Leederville, Western Australia, 6903 (JFK on Tech Writing)

------------------------------

End of TECHWR-L Digest - 17 Mar 1996 to 18 Mar 1996
***************************************************


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