TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Our doc team is working on a Customer Feedback Plan and trying to come up
with new, inventive, and inexpensive ways to solicit user feedback and
suggestions on our manuals. So far we?ve come up with:
- Customer comment card inserted in every manual
- Written customer survey
- Phone survey
Certainly not a long or inventive list! We're curious -- What have you
tried? What has worked? What hasn't worked? Would love some ideas from the
collective wisdom out there....
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