Customer Feedback

Subject: Customer Feedback
From: Deborah Wood <DebEllyn -at- AOL -dot- COM>
Date: Mon, 22 Apr 1996 18:25:46 -0400

Fellow Writers,

Our doc team is working on a Customer Feedback Plan and trying to come up
with new, inventive, and inexpensive ways to solicit user feedback and
suggestions on our manuals. So far we?ve come up with:

- Customer comment card inserted in every manual
- Written customer survey
- Phone survey

Certainly not a long or inventive list! We're curious -- What have you
tried? What has worked? What hasn't worked? Would love some ideas from the
collective wisdom out there....


Deborah Wood
Documentation Manager
ShareData, Inc.
Sunnyvale, CA
(408) 746-3666 ext. 249
DebEllyn -at- aol -dot- com

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