Re: Customer Feedback

Subject: Re: Customer Feedback
From: WandaJane Phillips <wandajp -at- ANDYNE -dot- COM>
Date: Thu, 25 Apr 1996 17:21:59 -0400

Susan W. Gallagher wrote:
> But here I disagree. Although I've only done a true telephone survey
> in conjunction with beta testing (and I suppose you could assume that
> beta customers are more receptive to answering questions than are the
> buying kind), I got some excellent feedback -- and comments like,
> "Wow! A software company that cares! Cooool!"

> Another thought -- I have in the past, and probably will again, asked
> technical support to provide me with phone numbers of customers who
> call in with problems -- particularly if they mention the documentation
> during the call. You can get a good view of the doc's shortcomings from
> these people. Of course, they'll seldom have anything *good* to say.

We also have followed up with potential customers evaluating the
software. Particularly in the cases where the customer mentions
documentation as a reason for rejecting the software.
--
WandaJane Phillips
Write Livelihood was one of the 8 virtues Buddha declared

Senior Technical Writer -- Pablo team
Andyne Computing

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