TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
In article <s2219215 -dot- 006 -at- wpo -dot- hass -dot- usu -dot- edu>, David Hailey
<FAHAILEY -at- wpo -dot- hass -dot- usu -dot- edu> wrote:
> BUT (excuse me for shouting) it seems to me that important
> secondary purposes include things such comforting,
> encouraging; convincing the user that the software
> developer, the software, and the user are all members on a
> highly successful team.
Speaking as a technical writer that has nothing whatsoever to do with help
files except use them, I really don't pay attention to the rhetorical
style unless something jumps out at me (for instance, if the help-file
narrator were to refer to me as "hey, partner!"). Anyway, when I resort to
a help file, I need information quick. The only time I make a judgement
about the software company (not necessarily the developer) is when I can't
find the information I need quickly. I think that words of comfort and
encouragement would probably just be a distraction.
cwrites -at- usit -dot- net
TECHWR-L List Information
To send a message about technical communication to 2500+ list readers,
E-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send administrative commands
ALL other questions or problems concerning the list
should go to the listowner, Eric Ray, at ejray -at- ionet -dot- net -dot-