Re: How Real People Use Online Help

Subject: Re: How Real People Use Online Help
From: Brad Connatser <cwrites -at- USIT -dot- NET>
Date: Wed, 28 Aug 1996 22:56:40 GMT

At 03:15 PM 8/27/96 +0300, David Janus wrote:

> >Does anyone know of any research that has been done/articles that have been
> >written dealing with how people _really_ use online help guides? I'm also
> >interested in any practical tips for writing help guides based on such
research.

For a psycholinguistic approach to reading online help guides, see "Human
Information Processing Correlates of Reading Hypertext" in Vol. 43, No. 1
of Technical Communication (Wenger and Payne are the authors). The
references may also be helpful.
Brad

--
Brad Connatser
Concurrent Communications
cwrites -at- usit -dot- net

TECHWR-L List Information
To send a message about technical communication to 2500+ list readers,
E-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send administrative commands
ALL other questions or problems concerning the list
should go to the listowner, Eric Ray, at ejray -at- ionet -dot- net -dot-



Previous by Author: PageMaker 6.0 to PDF
Next by Author: Re: Information Mapping
Previous by Thread: Re: How Real People Use Online Help
Next by Thread: Re: How Real People Use Online Help


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads