Re: How Real People Use Online Help

Subject: Re: How Real People Use Online Help
From: Brad Connatser <cwrites -at- USIT -dot- NET>
Date: Wed, 28 Aug 1996 22:56:40 GMT

At 03:15 PM 8/27/96 +0300, David Janus wrote:

> >Does anyone know of any research that has been done/articles that have been
> >written dealing with how people _really_ use online help guides? I'm also
> >interested in any practical tips for writing help guides based on such

For a psycholinguistic approach to reading online help guides, see "Human
Information Processing Correlates of Reading Hypertext" in Vol. 43, No. 1
of Technical Communication (Wenger and Payne are the authors). The
references may also be helpful.

Brad Connatser
Concurrent Communications
cwrites -at- usit -dot- net

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