Re: How Real People Use Online Help

Subject: Re: How Real People Use Online Help
From: "Susan W. Gallagher" <sgallagher -at- EXPERSOFT -dot- COM>
Date: Wed, 28 Aug 1996 14:02:56 -0700

At 03:15 PM 8/27/96 +0300, David Janus wrote:
>Does anyone know of any research that has been done/articles that have been
>written dealing with how people _really_ use online help guides? I'm also
>interested in any practical tips for writing help guides based on such research.

David,

Jared Spool's company, User Interface Engineering, has published
some of the best information I've seen on online help use (and
other user interface stuff, too). He publishes a newsletter and
e-mails articles as well. The newsletter is well worth the
subscription price.

You can reach Jared at jspool -at- uie -dot- com

(I think Jared monitors this list, so you may already know this.)

Sue Gallagher
sgallagher -at- expersoft -dot- com
-- The _Guide_ is definitive.
Reality is frequently inaccurate.

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