How Real People Use Online Help

Subject: How Real People Use Online Help
From: David Janus <davidj -at- SUPERSTUDIO -dot- CO -dot- IL>
Date: Tue, 27 Aug 1996 15:15:42 +0300

Does anyone know of any research that has been done/articles that have been
written dealing with how people _really_ use online help guides? I'm also
interested in any practical tips for writing help guides based on such research.

Thanks again. . .

David Janus
Superstudio Ltd./Softkey International
Jerusalem, Israel
davidj -at- superstudio -dot- co -dot- il
Tel: +972-2-673-4766

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