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> I apologize if this has been a past discussion thread, but I
> haven't seen any postings on it recently.
> I am sure many of you can relate to my situation - I really have
> no idea WHO I am writing for.
> So, I am attempting to put together a proposal on how my
> development lab can obtain user feedback and audience analysis in
> order to improve our documentation and also improve writer
> confidence. We do have an existing product, but I don't want to
> limit this research solely to the usability of our existing
> product. I would like to develop some audience analysis tools such
> as a questionnaires, client site visits, customer interviews, job
> shadowing, etc., to determine just who are users are and what sort
> of documentation needs they have.
I hope this can at least solve some of your problems.
PRC (Peter Ring Consultants)
- specialists in user friendly manuals and audits on manuals.
prc -at- pip -dot- dknet -dot- dk http://www.pip.dknet.dk/~pip323/index.htm
- the "User Friendly Manuals" website with links, bibliography,
list of prof. associations, and tips for technical writers.
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