TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
In a message dated 96-09-05 09:28:10 EDT, moleary -at- LSUVM -dot- SNCC -dot- LSU -dot- EDU (Marilyn
Barrett O'Leary) writes:
<< Re: Jennifer Chiki wrote on Audience Analysis:
> I am sure many of you can relate to my situation - I really have no idea
> WHO I am writing for.
> So, I am attempting to put together a proposal on how my development lab
> can obtain user feedback and audience analysis in order to improve our
> documentation and also improve writer confidence.
> I would like to develop some audience analysis tools such as a
> questionnaires, client site visits, customer interviews, job shadowing,
> etc., to determine just who are users are and what sort of documentation
> needs they have.
It also helps to talk to whoever is doing customer support: types of calls,
recurring problems, percentage of customers calling for support, areas that
are particularly troublesome for customers, etc. Anyone doing consistent
customer support gets a feel for who the customers are. On the other hand,
anyone doing consistent customer support may feel that all their customers
CHosking -at- aol -dot- com
TECHWR-L List Information
To send a message about technical communication to 2500+ list readers,
E-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send administrative commands
ALL other questions or problems concerning the list
should go to the listowner, Eric Ray, at ejray -at- ionet -dot- net -dot-