Icon Search for Help Desk Product

Subject: Icon Search for Help Desk Product
From: Phillip Wilkerson <phillipw -at- ALLENSYSGROUP -dot- COM>
Date: Thu, 26 Sep 1996 11:31:57 -0400

Hello All Techwr-l Readers:

Allens Systems Group is documenting a help desk program. In a
cooperative effort between Tech Pubs and Development (yes, such
alliances do occur in the real world), we are searching for an
industry standard icon for a Help Desk. By
"Help Desk" I mean: your PC modem does not work, so you call
the manufacturer, and talk to someone at a Help Desk who
listens to your problem and helps you resolve it.

Specifically, we need an icon depicting agreements to
resolve critical problems within a specific time frame
(what we call "Service Level Agreements"). For example:

"If our program crashes your mainframe, the Help Desk
at ASG agrees to respond with a solution within 1 hour."

Or,

"If the program database is nearing threshold, the
Help Desk agrees to resolve the problem within 4 hours."

Does anyone know of an industry standard for the icon
we need?

I welcome all ideas and any hints or suggestions
where I might find the icon.

Please respond off-list to:

phillipw -at- allensysgroup -dot- com

Phillip Wilkerson
Manager of Technical Communications
Allen Systems Group
Naples, Florida
1-800-977-2537, extension 2247


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