Value of paper docs?

Subject: Value of paper docs?
From: Michael Krigsman <mkrigsman -at- CPUB -dot- COM>
Date: Tue, 1 Oct 1996 18:03:29 -0400

I am currently trying to research consumer perceptions of the value of
printed documentation. I am basically trying to determine how much value
such documentation contributes to a given software package. In other words,
how much more is a given consumer willing to pay for software that includes
the printed manuals? I know that Microsoft does not distribute their
manuals by default, but does sell them through its publishing arm for a good
amount of money for those who feel the need for a book to help them out.
Does anyone know where I might find research of this type?

Ideally, this research would be research performed by an independent
academic rather than a software company.

Please e-mail me directly so as not to bother the regular listers.


Michael Krigsman
Cambridge Publications, Inc. (home of the TechWr-L searchable archives)

Michael Krigsman Tel: (617)739-1860 ext.18
Cambridge Publications, Inc. Fax: (617)277-9990
One Harvard St., Suite 300 Internet: mkrigsman -at- cpub -dot- com
Brookline, MA 02146 Compuserve: 73707,75

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