Re: Another "TWs get no respect" story

Subject: Re: Another "TWs get no respect" story
From: "Huber, Mike" <Mike -dot- Huber -at- SOFTWARE -dot- ROCKWELL -dot- COM>
Date: Tue, 8 Oct 1996 10:01:56 -0400

No kidding! I had a printer situation where the covers were too small
(not the printer's fault - the covers are generated by another part of my
company, and we messed up. Corporate reorganization is not a happy thing.
Since then, I've learned who to bother with stupid questions that don't
officially concern me, so this kind of thing doesn't happen again.) and
the printer, instead of contacting us for instructions, photo-reduced the
manual to fit the covers. The type size ended up too small (DUH!) and the
graphics were a complete mess, because the gray-scale masking created big
blotches. Just about the ugliest manual I ever wrote.

----------
From: Eric Haddock[SMTP:eric -at- ENGAGENET -dot- COM]
Sent: Tuesday, October 08, 1996 8:45 AM
To: TECHWR-L
Subject: Re: Another "TWs get no respect" story

>the printing company messed up and printed our
>manual covers for an upcoming release

Hey hey--that's _their_ fault. There's _no reason *at all*_ why the
printer shouldn't reprint the manual covers--and do it quickly enough to
meet the deadline they were assigned.

The time it will take you to redesign the layout of the manual to
accomodate the margin change _will exceed_ the time it would take the
printers to correct _their_ mistake. It's up to the printer to make it a
rush job if they have to meet the deadline they were assigned. This is an
important point. It's up to the printer to accomodate _you_, not the
other
way around. You are the customer, you are the one already paying--you
deserve satisfaction. You are paying them to deal with headaches like
this,
not the other way around.


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