Re: Personal Quality Standards

Subject: Re: Personal Quality Standards
From: Karla McMaster <mcmaster%pcmail -dot- cti-pet -dot- com -at- CTI-PET -dot- COM>
Date: Tue, 15 Oct 1996 09:26:20 EST

I disagree with those who say you should go ahead and spend the time
writing to your standards. That's the way to drive yourself nuts, as a
consultant, I think. How about rewriting a portion of the manual (one
section--one chapter?) to your standards and showing it to your client,
illuminating the differences for them. Then quote them the rate to get
the whole thing done that way. Give them a choice and live with the one
they make. After all, the thing really, when you're in business, is
_not_ the quality of your work in your eyes, but the quality in the
_customer's_ eyes. One thing I'm finally learning, after a lot of years
in the business, is that, sometimes, my idea of quality is simply not
cost-effective for a company. I'm finally seeing a little bigger
picture, and taking pride in being able to give them the best they can
get for the amount they are willing to spend.

Karla McMaster, technical writer
CTI PET Systems, Inc., Knoxville, TN
mcmaster -at- cti-pet -dot- com


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