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Subject:Knowledge Base Style Guide From:Keith Anderson <kanderso -at- TRI -dot- COM> Date:Wed, 20 Nov 1996 15:42:49 -0500
>It's been a while since I posted, but I need a little help. I am at the
>beginning of a help desk improvement project requiring tons of documentation.
>Part of the project is the installation of a knowledge base. As I was looking
>at the project plan, I noticed a reference to a style guide for the new
>Does anyone out there have any experience with such a style guide? Or is
>there a resource where I can see the type of work done in this area? I have
>only found one Web site so far and it was down.