Help Desk Documentation

Subject: Help Desk Documentation
From: Keith Anderson <kanderso -at- TRI -dot- COM>
Date: Fri, 20 Dec 1996 16:31:10 -0500

Merry Christmas:

I am working for a client who is developing a help desk. It's a huge
project; they are going to support over 10,000 users. I would like to
hear from writers who have worked on help desk projects. I need to make
sure I'm not missing something.

I am currently writing procedures, standards, and some service level
agreements. In the future I'm going to write a style guide for their
knowledge base. Basically, I'm catching all documentation. What else can
I, or should I expect?

Please reply to me directly. If there is interest in this topic, I'll
post a summary.

Thanks,


Keith Anderson

The Registry
Documentation Services Practice
http://www.tri.com
mailto:kanderso -at- tri -dot- com
(847) 290-9119 Voice
(847) 290-9165 Fax


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