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Subject:Help Desk Documentation From:Keith Anderson <kanderso -at- TRI -dot- COM> Date:Fri, 20 Dec 1996 16:31:10 -0500
I am working for a client who is developing a help desk. It's a huge
project; they are going to support over 10,000 users. I would like to
hear from writers who have worked on help desk projects. I need to make
sure I'm not missing something.
I am currently writing procedures, standards, and some service level
agreements. In the future I'm going to write a style guide for their
knowledge base. Basically, I'm catching all documentation. What else can
I, or should I expect?
Please reply to me directly. If there is interest in this topic, I'll
post a summary.