Re: Metrics for good/bad info development

Subject: Re: Metrics for good/bad info development
From: "Wayne J. Douglass" <wayned -at- VERITY -dot- COM>
Date: Thu, 2 Jan 1997 14:24:20 -0800

At 03:58 PM 1/2/97 -0600, Mitch Berg wrote:
>Assembled Multitude from several lists:
>
>Does anyone have any metrics or anecdotal info for the costs of:
>
>1) Poor Usability design
>2) Bad Information Development and Design (by which
> I mean the design of all end-user info - GUI, Help,
> documentation, training, CBT, etc?)
>
When it comes to usability, I defer to Jakob Nielsen, whose Web site
(http://www.useit.com) is a treasure trove of information.

--Wayne Douglass

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