Metrics for good/bad info development

Subject: Metrics for good/bad info development
From: Mitch Berg <mberg -at- IS -dot- COM>
Date: Thu, 2 Jan 1997 15:58:28 -0600

Assembled Multitude from several lists:

Does anyone have any metrics or anecdotal info for the costs of:

1) Poor Usability design
2) Bad Information Development and Design (by which
I mean the design of all end-user info - GUI, Help,
documentation, training, CBT, etc?)

If this is too broad or vague, I can focus it better later.

Thanks in advance for your always-invaluable help.

Mitch Berg
mberg -at- is -dot- com

TECHWR-L (Technical Communication) List Information: To send a message
to 2500+ readers, e-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send commands
to LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU (e.g. HELP or SIGNOFF TECHWR-L).
Search the archives at http://www.documentation.com/ or search and
browse the archives at http://listserv.okstate.edu/archives/techwr-l.html


Previous by Author: wordperfect question (forms)
Next by Author: Re: what to call it?
Previous by Thread: x-platform authoring tool for use with O
Next by Thread: Re: Metrics for good/bad info development


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads