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Subject:Metrics for good/bad info development From:Mitch Berg <mberg -at- IS -dot- COM> Date:Thu, 2 Jan 1997 15:58:28 -0600
Assembled Multitude from several lists:
Does anyone have any metrics or anecdotal info for the costs of:
1) Poor Usability design
2) Bad Information Development and Design (by which
I mean the design of all end-user info - GUI, Help,
documentation, training, CBT, etc?)
If this is too broad or vague, I can focus it better later.
Thanks in advance for your always-invaluable help.
Mitch Berg
mberg -at- is -dot- com
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