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Subject:Value Added & Usable Design From:brad_m -at- UNITY -dot- NCSU -dot- EDU Date:Fri, 3 Jan 1997 13:40:38 -0500
For an excellent argument about the "cost-effectiveness" of usable design,
check out Karen A. Schriver's (1993) "Quality in Document Design: Issues
and Controversies" in _Technical Communication_, 40 (2), 239-257. She
lists two pages of examples of how improved design tied directly into the
bottom-line: e.g., "In Australia, by rewriting one legal document, the
Victorian Government saved the equivalent of $400,000 a year in staff
Good luck, & please do share your findings with us. Regards, Brad.
Dr. Brad Mehlenbacher Voice: 919.515.4105
Technical Communication Fax: 919.515.6071
NC State University E-mail: brad_m -at- unity -dot- ncsu -dot- edu
Raleigh, NC 27695-8105 <http://www4.ncsu.edu/~brad_m/web/>
"[After "Toy Story"] To be me, and beyond!" Eleanor M., 2-1/2 Yrs. Old