Re: the SME question yet again

Subject: Re: the SME question yet again
From: diane haugen <dhaugen -at- BARNESVILLE -dot- POLARISTEL -dot- NET>
Date: Mon, 3 Mar 1997 16:55:48 -0600

Periodically, the question of whether to hire subject matter experts or
expert writers comes up for discussion on this list. Carnegie Mellon
University's Communications Design Center did a number of studies on this
in the 80s.

Karen Schriver, who later became one of the Center's Co-directors, has
recently published *Dynamics in Document Design,* and I have posted a
review of this book on my Document Design web site at

where you may scroll down to the book review section and click on through
to the review.

Her book provides a very good definition of what document design is,
reviews the research, and presents many case studies from her own research
using protocol-aided analysis.

I have cross-posted to several related lists, so apologize for any
duplicate messages you may receive about this review.

Diane Haugen Whiskey Creek Document Design

Editor, Document Design

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