Re: Binders vs. Books

Subject: Re: Binders vs. Books
From: "Huber, Mike" <mrhuber -at- SOFTWARE -dot- ROCKWELL -dot- COM>
Date: Wed, 5 Mar 1997 07:33:36 -0600

>From: Ginna Watts[SMTP:gwatts -at- PIM -dot- BC -dot- CA]
...
> Has anyone had any experience sending out change pages? Do users actually
> insert them? Are change bars or some such necessary?
...
Look at it as a customer service issue. Is giving the customer more work
to do worth the money your company saves? Depends very much on your
particular situation - how much money is it going to save, how much work
is it going to be for the customer, and how much does customer
convenience matter to your company.

>-----------
>Mike Huber
>mike -dot- huber -at- software -dot- rockwell -dot- com
>
>Opinions expressed are mine alone, any resemblance to those of Rockwell
>Software (as if a corporation had opinions) are strictly coincidental.

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