value of good technical writing

Subject: value of good technical writing
From: Joanne Greene <joanne -dot- greene -at- JACOBUS -dot- COM>
Date: Mon, 28 Apr 1997 13:54:49 -0400

One advantage of good documentation can be a change in the types of calls
and amount of calls received by the people doing telephone support.

when it was in Washington DC, the annual STC conference, had a session on
how to measure and demonstrate this impact to mangement.

..............................................................................

Joanne Greene
Jacobus Technology, Inc. ...developers of JSpace
URL: http://www.jacobus.com

voice: 301-926-0802 fax: 301-926-2313
email: joanne -dot- greene -at- jacobus -dot- com

..............................................................................

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