Re: value of good technical writing

Subject: Re: value of good technical writing
From: Emily Leavitt/Shiva Corporation <eleavitt -at- SHIVA -dot- COM>
Date: Mon, 28 Apr 1997 14:02:00 EDT

Joanne wrote:

>One advantage of good documentation can be a change in the types of calls
>and amount of calls received by the people doing telephone support.

This is true and a great point.

This happened to my company! The number of calls decreased due to our
documentation. It is nice to get recognized in the company once in a while.

All the best,
Emily Leavitt'
Shiva Corporation

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