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I echo Sue's "thumbs-up" -- client contact is
invaluable -- you get you hear first-hand who
the clients are, what questions they have, and
what problems they are having. There are a ton of
other benefits, but this one, IMHO, is the most
>From: Susan W. Gallagher[SMTP:sgallagher -at- EXPERSOFT -dot- COM]
>Sent: Monday, May 12, 1997 2:08 PM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject: Re: Radical Idea?
>John Bell wrote:
>>So, hypothetically speaking, would you as a tech writer enjoy a job
>>where you were doing technical writing, client training, and client
>>technical support? If the company grows larger and the opportunity to
>>split into separate disciplines arises, should we split and which
>>discipline(s) would you want to work in?
>Great idea, John! I've worked in both training and tech support and,
>IMO, both experiences are invaluable to tech writers. Putting your
>writers "on the front lines" will do your docs, writers, and product
>a world of good! Go for it!
>sgallagher -at- expersoft -dot- com
> -- The _Guide_ is definitive.
> Reality is frequently inaccurate.
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