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Subject:Tech writers and ISO9000 From:R2 Innovations <R2innovations -at- MYNA -dot- COM> Date:Fri, 16 May 1997 00:13:09 +0000
I have heard, but have not personally confirmed it, that many ISO
consultants advise _against_ the use of technical writers for writing
I have been involved with the documentation aspects of ISO 9001 for
an aerospace electronic manufacturer for over 4 years and think that
the above situation is certainly shortsighted. Technical writers can
bring a great many skills to the table in assisting companies obtain
their ISO registration. These skills include:
effective interviewing -- they can dig out the important issues that
are often missed.
unbiased view -- they are not directly involved with the processes
and, therefore have an objective eye in determining what information
is really needed by the user
format knowledge -- they can format the information so that it is
useable by the reader, often encouraging, rather than discouraging,
the user to read the documentation
control knowledge -- they can often provide good insights into effective
methods of controlling the documentation once it has been created
I have been conducting full-day seminars on documenting ISO 9000 for
the past three years and have recently published a book on writing
compliant ISO documentation. Furhter information can be obtained at
my website www.myna.com/~r2innovn/
Ralph E. Robinson
Specializing in ISO 9000 documentation and implementation.
Author of "Documenting ISO 9000: Guidelines for Compliant
Documentation", available from R2 Innovations on the WWW