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Not exactly usability testing of docs only, but check out our
company's web site http://www.uie.com
There's tons and tons of valuable info on usability at the site, plus the opportunity to
contact the company for info on what User Interface Engineering does
for a living... Plus, it's a heckuva web site.
I'm only an intern here, but I know the company has done some
research/consulting on doc usability. In fact, one of its courses is called "Product
Usability for Documentation Professionals."
I'll bet our four principals would love the chance to help you and
your company out.
Finally, there's a listserv for usability: UTEST -at- hubcap -dot- clemson -dot- edu -dot-
You'll find some interesting discussions by subscribing.
Tim Covil wrote:
> I'd like to know what people are doing in the area of usability testing,
> particularly for software documentation. What approach do you use? How
> are you measuring your results?
Richard A. Danca User Interface Engineering
richard -dot- danca -at- uie -dot- com 800 Turnpike St., Suite 101
rdanca -at- ix -dot- netcom -dot- com North Andover, MA 01845
508-975-4343, 508-975-5353 (fax) USA http://www.uie.com