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Web Site Usability: A Designer's Guide, published by the company I
work for, User Interface Engineering. There's a sample chapter on the
web site, along with ordering info.
This book is based on actual usability studies (the first ever?) of
web sites. Its findings are controversial (including: white space
doesn't seem to be a good idea, graphics don't seem to help much....).
However, the book is based on real data and most of the people who
dispute it are basing their arguments on opinion only.
Check it out!
Richard A. Danca User Interface Engineering
richard -dot- danca -at- uie -dot- com 800 Turnpike St., Suite 101
rdanca -at- ix -dot- netcom -dot- com North Andover, MA 01845
508-975-4343, 508-975-5353 (fax) USA http://www.uie.com