Help for procedures/instructions writers

Subject: Help for procedures/instructions writers
From: geoff-h -at- MTL -dot- FERIC -dot- CA
Date: Tue, 12 Aug 1997 10:14:48 -0500

I just finished reading an excellent article that should
prove useful for anyone who needs to create flowcharts or
decision trees that are efficient for users. The article

Jansen, C.J.M. and Steehouder, M.F. 1996. The sequential
order of procedural instructions: some formal methods for
designers of flow charts. J. Tech. Writing and
Communication 26(4):453-473.

There's a bit of mathematics in the paper, but nothing
impenetrable, and understanding what the authors say is
IMHO well worth the effort. Even if you don't apply the
procedures rigorously, a superficial application should
still provide significant usability benefits.

--Geoff Hart @8^{)} geoff-h -at- mtl -dot- feric -dot- ca
Disclaimer: Speaking for myself, not FERIC.

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