Re: MS Office 97 Update

[Chuck Martin <cmartin -at- SEEKERSOFT -dot- COM>]

If I am not mistaken, I don't think that information is on the web site. It
looks, word for word, like a section of a recent Woody's Office Watch
newsletter, which typically has the no-holds-barred skinny on Office products.

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(Yes, it's a recommendation.)

Apparently, MS has been *very* reticent about letting users know about this
update--and what is really needed. You should get the full Enterprise
update if you use Office 97. Do NOT settle for just the patch, either
downloaded from the MS web site, directly from MS itself, or from an OEM.

At 09:32 PM 9/13/97 +0000, you wrote:
>I have read with interest, although I don't use MS Office 97, the
>problems that people are having with this package.  The following
>information came my way and I thought all Office 97 users would
>welcome getting it, so here goes.
>
>IMPORTANT:  IF YOUR OFFICE 97 IS OEM, YOU'RE SOL (temporarily).
>Microsoft expects the OEMs to supply it themselves, but has not yet
>made any provisions to get them an OEM Distribution copy!
>
>HOW TO GET THE ENTERPRISE UPDATE
>----------------------------------------------------------------------
>        This information is buried on the MS web site.
>
>"Customers who need the Enterprise Update may certainly order this
>version by contacting Microsoft in the US at 1-800-370-9272 and
>providing proof of ownership.  Please note that Microsoft Select
>customers will automatically receive both the Patch and the Enterprise
>Update on their August Select CD. "
>
>International customers may contact their local subsidiary when the
>local version of SR-1 is out.
>
>We've not tried to order the Enterprise Update - but if you get a cold
>response tell them you have a problem that is only fixed by that CD as
>per Knowledge Base article Q156542 (look it up before you call).
>
>'Enterprise Update' has been called 'full version' and more recently
>'Office 97 Service Release setup CD'. The latter seems to be a newly
>adopted name that may become official.
>
>You should be aware of these different names when calling up to get
>your copy - you may have to try several names before the operator
>realizes what you are talking about. As a result of the feedback you
>should have less trouble when calling to order your Service Release 1
>CD-ROM.  Here's our guide to getting the full SR-1 on CD (for
>registered Office 97 users in the USA).
>
>- the 'Enterprise Update' is a complete new Office 97 with all the
>SR-1 fixes integrated into it.
>
>- It is available for FREE (no shipping/handling charges) but you have
>to call the 800 number below to get it.
>
>- Ordering via the Microsoft web site seems to only result in getting
>the patch on CD.  There's no online ordering for 'Enterprise Update'
>(pity).
>
>- Have your Office 97 CD-ROM key ready when you call.  This number is
>usually on the back of jewel case that contains the Office 97 CD-ROM
>and would have been entered by you when the product was originally
>installed.  NOTE:  some Microsoft information, including their web
>site, said that the Product ID from the Help | About screen was
>sufficient identification.  That was incorrect info from Redmond --
>the CD Key is required to complete an 'Enterprise Update' order.
>
>  - Call 1-800-370-9272  (Weekdays: 8:00am - 10:00pm EST Saturday:
>  9:30am - 7:30pm EST closed on Sunday)
>
>  - Ask specifically for the 'Enterprise Update' version of Office 97
>  Service Release 1 on CD-ROM.  Don't accept any entreaties to take
>  the patch CD instead - stand your ground politely but firmly.
>
>You HAVE to know EXACTLY what to ask for.
>
>If you have any insurmountable trouble, just call again and you'll
>almost certainly get a different operator and a different story <sigh>.
>
>Hope this helps some of you out
>
>Ralph E. Robinson
>
>
>Author of the book "Documenting ISO 9000:  Guidelines for
>Compliant Documentation" available through R2 Innovations
>in Mississuaga, Ontario.
>
>Email address = r2innovations -at- myna -dot- com
>Website = http://www.myna.com/~r2innovn/main.htm
>
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--
"You don't look American"
"Everyone looks American, because Americans are from everywhere"
                                            - Doonesbury
Chuck Martin
Technical Writer, Seeker Software, Inc      | Personal
cmartin -at- seekersoft -dot- com                      | writer -at- grin -dot- net
www.seekersoft.com                          | www.grin.net/~writer

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