FW: FrameMaker TS Case #727002

Subject: FW: FrameMaker TS Case #727002
From: Kathryn Marshall <kmarshall -at- MODACAD -dot- COM>
Date: Tue, 14 Oct 1997 15:14:32 -0700

If anyone else is experiencing similar problems, PLEASE send email to
comments -at- frame -dot- com -dot- I need some back up here.
______________________________________
Kathryn Marshall
ModaCAD, Inc. http://www.modacad.com
310-312-9826 mailto:kmarshall -at- modacad -dot- com

> ----------
> From: Jaymes Williams[SMTP:jwill -at- Adobe -dot- COM]
> Sent: Tuesday, October 14, 1997 1:41 PM
> To: kmarshall -at- ModaCAD -dot- com
> Subject: FrameMaker TS Case #727002
>
> Kathryn,
>
> Thank you for including your Frame Products Customer ID number, 46989.
>
> For follow-up to this mailing, please refer to TS Case #727002.
>
> You wrote:
> It takes me more than 10 minutes to save an RTF file using
> Frame 5.5 (24 page document). I did not have these problems
> with Frame 5.1. I've already called technical support about
> this. Is this problem being investigated and what's the
> status? It's really frustrating and almost makes me wish I
> had never upgraded.
>
> The filters have change to some degree from FrameMaker 5.1.x
> to 5.5. We do not currently have any documented cases of this
> extended save time. If you could possibly send a FrameMaker
> document to me that exhibits this prolonged export it would be
> of great help. I would like to have an opportunity to
> investigate this habit more closely, but find myself unable to
> generate a file that does not convert in a reasonable amount of time.
>
> If you have further questions or comments regarding this
> issue, please contact me directly at JWill -at- adobe -dot- com -dot- Please
> continue to use Comments -at- adobe -dot- com with future questions or comments.
>
> Regards,
>
> Jaymes Williams
> Adobe Technical Support - Frame Products
> JWill -at- adobe -dot- com
>
> P.S. For all the details about our latest release,
> FrameMaker 5.5, please visit URL:
>
> http://www.adobe.com/prodindex/framemaker/main.html
>
>
> --------------------------------------------------------------
> Adobe Technical Support - FrameMaker products
> --------------------------------------------------------------
> Technical Support Hotline: WINDOWS: 206.628.4661
> MACINTOSH: 206.628.4660
> UNIX: 206.689.7070
>
> Frame Products Technical Support Faxline: 408.536.6611
> FaxYI FAX system: 206.628.5737
>
> Techdocs Mail Server: techdocs -at- adobe -dot- com
> To get help, send an email with 'SEND HELP' as the body
> of the e-mail to the address above.
>
> Adobe Web Site: http://www.adobe.com
> Adobe FTP Site for downloading files: ftp.adobe.com
> login = anonymous, password = (your email address)
>
> Adobe FTP Site for uploading files: anonymous.adobe.com
> login = anonymous, password = (your email address)
> Put files in /incoming
> Compuserve: GO ADOBEAPP, Section 17 of Adobe Application Forum
>
> Internet: comments -at- adobe -dot- com (America)
> intltechsup -at- adobe -dot- com (Other International queries)
> --------------------------------------------------------------
>

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