TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:who is my audience From:Deborah Turton <dturton -at- EROLS -dot- COM> Date:Thu, 30 Oct 1997 09:06:27 -0500
1. make some type of help available as a pull down menu and make it
easily searchable. Use words the user will think of and not words the
prgrammers would. The f irst time I saw WP7 I couldn't figure our what
the wavy red underlines were, I tried every type of variation on red,
line wavy. Finally, someone told me it was automatic spell check. Of
course ;-). You might ask the secretaries, registrars, etc, what terms
they use for different functions to make the index easier to use.
2. If you make it on-line or pull down help you won't really need to
make it modular. I'm not sure I would make separate indices for
different types of users. You never know when a secratary will need to
change information. If all the help is pacagaed together, everyone can
find what they need. But a paper manual is too big for this. I like
the idea of a small pull out with the most used features as a quick