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Subject:Re: Research interviewing tips From:"Huber, Mike" <mrhuber -at- SOFTWARE -dot- ROCKWELL -dot- COM> Date:Wed, 26 Nov 1997 12:16:23 -0600
And yet one more: use email as much as possible, to avoid interrupting
and to get real specific ("input_field" vs. "InputField") answers.
---
mike -dot- huber -at- software -dot- rockwell -dot- com
>-----Original Message-----
>From: Melissa Hunter-Kilmer [SMTP:mhunterk -at- BNA -dot- COM]
>Sent: Wednesday, November 26, 1997 6:52 AM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject: Research interviewing tips
>
>Lots of you have already shared many helpful interviewing tips. I
>agree with many of them. Here's one more:
>
>Bring food to the interview. Doughnuts, cookies, popcorn, fruit, it
>almost doesn't even matter. I had one SME who wouldn't make time for
>me at all until another tech writer started feeding her. Now she's
>one of my buds and will give me any information I want. It's the halo
>effect, I guess.
>
>
