Re: Online Documentation vs. Help

Subject: Re: Online Documentation vs. Help
From: Larry Weber <larry_weber -at- HOTMAIL -dot- COM>
Date: Wed, 10 Dec 1997 14:34:14 PST

Just a theory--feel free to take pot shots at this one:

Ron D Rhodes said: "Anyway, Horton says you can't just dump
documentation into a help file and expect a result that users will
appreciate."

Might the appreciation level of the audience really be an issue of "know
your audience" and also HOW technical the material is? Consider the
following "formula":

higher technology (of material) = higher knowledge level of users
THEREFORE less need for procedural help AND higher need for reference
help

Larry Weber
larry_weber -at- hotmail -dot- com

The question to everyone's answer...is usually asked from within--Steve
Miller

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