Integrating Training & Dox/JoAnn Hackos workshop in AZ

Subject: Integrating Training & Dox/JoAnn Hackos workshop in AZ
From: Beth Kane <bkane -at- ARTISOFT -dot- COM>
Date: Tue, 10 Feb 1998 08:42:01 MTN

Posting this for a friend who doesn't subscribe to TECHWR-L.

If you have any questions, feel free to send them to me --
I'll find answers for you!

Beth Kane
bkane -at- artisoft -dot- com


Feb. 28 STC Workshop in Tucson, Arizona, USA -- Led by JoAnn Hackos

Integrating Training and Documentation: A Strategic Planning Process

Integrating the training and documentation functions in an
organization can produce considerable benefits: reduced development
costs, enhanced focus on user needs, and the smooth interconnection of
information provided through training and in manuals.

But just housing the two departments in the same place does not
produce integration. Forcing two different goals and objectives,
different personality types, and different training and experience
with product, users, and tasks often produces conflict rather than
communication.

By the end of this seminar, you will have the outline for a strategic
plan you can apply to your organization.

In this one-day seminar you will learn:

*The benefits and challenges of integrating training and
documentation.
*How to identify goals and objectives for an integrated function.
*How to perform a SWOTs analysis (strengths, weaknesses,
opportunities, and threats).
*Ways to write an integrated mission statement.
*How to develop action plans, timelines and assign responsibilities.
*Methods to turn goals and objectives into strategies for change.

When
Saturday, February 28
Registration, coffee, networking, 8 a.m.
Presentation, 8:30 a.m. -4:30 p.m.

Where
Viscount Suite Hotel
4855 E. Broadway Boulevard
Near Swan Road and Broadway in Tucson.

If you are approaching from Phoenix, take I-10 to the Congress Street
exit. Drive east about 6 miles.

Fees
$120 for STC members
$140 for nonmembers

The fee includes study materials, lunch, and refreshments.

To reserve
Send your name, address, and a check made out to STC to this address:
2911 E. Waverly Street
Tucson AZ 85716

Please specify your choice of :
Crepes Reine (stuffed with chicken and mushrooms)
Crepes stuffed with broccoli and cheddar
Pasta primavera, a vegan meal

Reserve by Tuesday, February 24!!

About the Speaker:
Dr. JoAnn Hackos is the immediate past president of the international
Society for Technical Communication. Under her administration, STC
sponsored its first major research study into the value added to the bottom
line by technical communication. Dr. Hackos is president of two
organizations: Comtech Services, Inc., of San Jose, where a full-time group
of writers, editors, and project managers develop manuals and training
programs for high-tech companies in the bay area and worldwide. And as
president of JoAnn Hackos & Associates, Inc., she conducts research studies
into users and their tasks, customer satisfaction with product and
documentation, benchmarking studies into the process of publications
development, and usability testing of products and documentation.
Dr. Hackos conducts seminars in publications development for UC-Santa Cruz
extension and for Seminars in Usable Design.




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