Re: Need Feedback

Subject: Re: Need Feedback
From: Michael Lewis <lewism -at- BRANDLE -dot- COM -dot- AU>
Date: Wed, 18 Feb 1998 13:15:44 +1100

There's a difference between a facelift and a change of direction; which
do you want? (You can, of course, have both.) I would prefer to ask more
focused questions, like:

- What do you use the intranet for?

- What do you think it could be used for?

- What centrally-produced information resources do you use regularly?
Would you like them available on the intranet? Why / why not?

- Of the resources available on the intranet, which ones do you use
often, and why? Which ones do you not use often, and why?

Also, don't forget the performance issue. If your internal phone
directory has a color photo of the employee alongside every name, access
might be too slow -- doesn't mean that the directory idea is a failure,
but that the implementation could be improved. The "why / why not"
questions can often help elicit this kind of information.

Gina Hertel wrote:
> As I think I've mentioned, we're giving our company intranet a facelift.
> I've devised the following questions to ask our employees about our present
> system.
> PLEASE provide feedback if you can think of any additional questions.
> This is a huge project. I only want to do it once, and I want to do it
> right.
> I'd be happy to post a summary of responses to the list.
> Thanks in advance for all your help.
> 1.) What do you like most about the intranet?
> 2.) What do you like the least about the intranet?
> 3.) What would you most like to see added to our intranet?
> 4.) What would you most like to see removed from our intranet?
> Thanks again,
> Gina Hertel
> Manager, Technical Communications
> Alpha Technologies, Inc.
> ghertel -at- alpha88 -dot- com
> (732) 980-1800 Ext.749

Michael Lewis
Brandle Pty Limited, Sydney, Australia
PO Box 1249, Strawberry Hills, NSW 2012
Suite 8, The Watertower, 1 Marian St, Redfern 2016
Tel +61-2-9310-2224 ... Fax +61-2-9310-5056

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