Re: measuring productivity and QUALITY

Subject: Re: measuring productivity and QUALITY
From: Mark Baker <mbaker -at- OMNIMARK -dot- COM>
Date: Fri, 20 Feb 1998 15:38:40 -0500

Gina Hertel writes


>This brings me to a related question...
>How do all of you measure QUALITY in a quantitative way?
>The only OBJECTIVE metric I can think of so far is:
>decreased number of support calls.
>
>Anyone know of any others?


1. Mean time to productivity.
2. Cost of ownership.

---
Mark Baker
Manager, Corporate Communications
OmniMark Technologies Corporation
1400 Blair Place
Gloucester, Ontario
Canada, K1J 9B8
Phone: 613-745-4242
Fax: 613-745-5560
Email mbaker -at- omnimark -dot- com




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