Re: Personnel and Quality of Printed Manuals

Subject: Re: Personnel and Quality of Printed Manuals
From: "Huber, Mike" <mrhuber -at- SOFTWARE -dot- ROCKWELL -dot- COM>
Date: Tue, 24 Mar 1998 08:15:06 -0600

This, by the way, is a perfect time to be using the passive voice.

Leave her out of it as much as possible - deal with the messed-up
production. She's not your problem (even if she is the cause of your
problem) the documents are.

---
mike -dot- huber -at- software -dot- rockwell -dot- com
Home: nax -at- execpc -dot- com

>-----Original Message-----
>From: Bergen, Jane [SMTP:janeb -at- ANSWERSOFT -dot- COM]
>Sent: Monday, March 23, 1998 11:33 AM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject: Re: Personnel and Quality of Printed Manuals
>
>...
>Have you gone to your boss and explicity (and objectively) explained the
>problems? Leave out issues of personality (i.e., "bossy,"
>"sharp-tongued," and other hot-button words) when you talk about the
>docs. Instead, explain the problem from the viewpoint of a user ("the
>user would be confused here, because.....").




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