Research Papers - Question

Subject: Research Papers - Question
From: "Jeremy J. Walters" <jeremy -at- PRECISION-DOCS -dot- COM -dot- AU>
Date: Thu, 26 Mar 1998 07:47:09 +1000

Hi, all.

Can anyone point me in the direction of studies (quantitative) that focus
on the benefits of highly usable documentation? Such references would prove
useful when convincing people that engineers are not necessarily the best
people to produce user documentation.

Thanks in advance,

Jeremy Walters
Documentation Writer

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