Re: Knowledge Base information

Subject: Re: Knowledge Base information
From: Janet Valade <janetv -at- MAIL -dot- SYSTECH -dot- COM>
Date: Fri, 27 Mar 1998 10:38:13 -0800

> Our knowledge base (kb) is a collection of documents>>
In a previous job, 3 or 4 years ago, we provided users with a similar
database of documents, not for user support, but for a different
purpose. Users did full-text searches of hundreds of
megs of documents to find information they needed. We used a product
called TOPIC, published by Verity, and I was the DBA. The documents
were stored as text or Word documents and could be accessed by TOPIC in
those formats.

Janet Valade
Technical Writer
Systech Corp., San Diego, CA
mailto:janetv -at- systech -dot- com

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